Centra Credit Union Veterans Dr, North Vernon

Centra Credit Union Reviews

• S

  Shari Black
  1

  Use to be a great Credit Union.. now not so much. I rather call Centra Phone or use the new ATM machines with video calling than to go inside and deal with the actual people. They don't want to help the customers anyhow so why bother going inside just to be told they don't know or they will have to get back with you and they never do.

  Response from the owner

  Hi Shari. I’m sorry to hear about your experience. I’ve shared your feedback with our team so they can look into this for you.

• C

  Cindy Nimeskern
  5

  Good place to do banking. All staff are friendly. Our house and cars have been managed through them and they treated us well when we had trouble with fraud issues in February or and March this year. Good location. I can't blame them if restroom isn't open for the public Probly bc of the covid issues.

  Response from the owner

  Hi Cindy, thanks for sharing your experience, and we appreciate your understanding. We look forward to seeing you on your next visit!

• R

  Ronald Goff (Thumb Alina)
  5

  I absolutely refuse to seek another financial institution. I have been a "Satisfied Member"(notice I did not say customer) for a few years now, and from the Loan Officers to the Walk-up/Drive-Thru Tellers, I have always been treated as a Respected & Valued Member. And I would also like to commend CCU, and the North Vernon staff, for their efforts in making these darkend days of Covid-19, a little brighter and less worrisome, with the current programs they offer for this community. I have taken the time to read other listed reviews, and would like to suggest "Making Appointments" as it tends to relieve stress, on both parties. And a response to one particular review... Stating "Their Customers", implies you're the spokesperson for... And this review clearly, proves otherwise. Merry Christmas and Happy New Year to all who read this, and may God take us into the 2021 Year... a bit brighter and healthier than current days.

  Response from the owner

  Thank you for being a Member, Ronald! We appreciate your understanding as we have adjusted our operations to keep our Members and Team Members safe during the COVID-19 Pandemic. We look forward to seeing you soon!

• b

  bob lobla
  1

  Poor customer service skills. Ask a question and they answer a completely different question. Never once have they ever done anything to make life easier for their customers. Having to cancel very important appointments so they can sit with my check for one more day. What ever happened to making the customer happy and going above and beyond for someone in need? I’ll never recommend you to another person and I’ll strongly urge anyone I know to switch.

  Response from the owner

  Hi, Bob. We apologize for the inconvenience and are working hard to serve our members and meet their needs. Thank you for being a Centra member.

• M

  M. Mills
  5

  Centra has always done me right and I absolutely love when Julia and Sadie are working! Such sweet ladies and very helpful!!

  Response from the owner

  Thank you for the feedback, M. Mills. We look forward to seeing you on your next visit!

• M

  Michelle Waggoner
  1

  My daughter waited 45 minutes to get to a teller only to be told that her account was inactive and they was too busy to help her. Come back next week. Pathetic service. She should be as important as the next person.

  Response from the owner

  Hi Michelle, I'm sorry for the delayed response. I apologize for your daughter's wait and difficulties receiving assistance for her inactive account. I will share your feedback with our Team. Feel free to reach out to us at 800-232-3642 for further account assistance.

• C

  Chad Smallwood
  5

  New electronic tellers are very handy

  Response from the owner

  Thank you for the five-star rating, Chad! We appreciate your Membership with us!

• B

  Becky Brown
  5

  Very courteous and always very helpful! Great people!

  Response from the owner

  Thank you for the review and for being a Member, Becky!