Centra Credit Union N Lincoln St, Greensburg

Centra Credit Union Reviews

• m

  mark scudder
  4

  I have been a member for years, but contacting a live person is virtually non existence. There has to be a way to speak to someone immediately without being on hold for hours.

  Response from the owner

  Hi Mark, I'm sorry for the inconvenience. Due to continued high call volume, our hold times have been longer. For additional support, you can chat with our virtual guide Sam by clicking the message icon in the bottom corner at Centra.org. This lets you chat with a live agent when available as well. We're also happy to help at any Centra location, including our ITMs. We appreciate your Membership.

• T

  Trey Boling
  5

  Been with this credit union for a long time and I am very pleased with how everything is handled.

  Response from the owner

  Hi Trey, thank you for the five-star review! We're glad to have you as a Member!

• T

  Tony Wickliff
  1

  Everytime I try to use my card it is refused and my account gets locked , Every time,and getting help is next to impossible worst experience EVER

  Response from the owner

  Hi Tony, I'm sorry to hear you're having trouble using your card. We'd like to learn more, please give us a call at 800-232-3642.

• F

  Frog Legs
  5

  I think the ladies and the gentlemen that do work there at that facility are very polite and when it comes to the point of needing to understand a difficult task or something that has error on your accounts they do a great job of breaking it down step by step of explanation and getting to the bottom of it. As for the issue of "rushing" the process,..people have got to understand that every person does their job and sometimes they are swamped inside the building and they cannot hear through that glass in drive thru so there's this tubing post on the withdrawal or deposit pole as I call it,...and there is this amazing thing called a button that says "call" on it try pushing that once and one of them if not two will service you as quickly as they can cause not everyone can rush to meet your demands and hear your engine running as well,..its simple,....just push to call... if its busy inside and you drove through drive thru please be patient. Thank you, and have a wonderful day 👍 Sincerely,... A Credit Centra Union member.

  Response from the owner

  Thank you for sharing your feedback, Savannah! We appreciate it!

• A

  Amber Whited
  3

  During this pandemic the hours of operation have changed which is ok. What isn't ok though is the inconsistent times that are posted on windows and the hours of actual operation that is found on the web. Signs say 10am, yesterday should have been 10am so 12 cars were waiting for 45min in DT for someone to help us so I went online and saw you didn't open til 12pm. Tempers were high and that put me in danger so update your signs please before a crisis happens.

  Response from the owner

  Hi Amber, I apologize for the delayed response. I will share this information regarding signage for our temporary hours with our Team. I'm sorry for the confusion and inconvenience.

• J

  Jennifer Elgar
  2

  This is the slowest Centra I have ever been to. Regardless of the time of day, even if you're the only person in the drive thru, you can expect to wait at least 20 minutes to be acknowledged, let alone complete your transaction. Every other Centra branch I've been to is quick and easy. This branch seems to be in now hurry... EVER!

  Response from the owner

  Thank you for the feedback! We are sorry for any inconvenience you experienced at the Branch and will pass along your concerns to the appropriate person. Thank you for being a Centra Credit Union member!

• F

  Faizal Khan
  5

  This bank is a shared branch for one the banks that I bank with. Due to some technical issues, it was difficult to access my account but Bailey was helpful in fulfilling my needs. Thanks Centra and keep up the good work!

  Response from the owner

  Thank you for the feedback, Faizal!

• S

  Sharon Tucker
  5

  Always friendly tellers that strive to be the best at customer service, and always helpful with any issues.

  Response from the owner

  Thanks for being a Member, Sharon Tucker! We look forward to seeing you on your next visit!

• 7

  7.62 for you
  2

  Slow service I hate to have to use this bank but that's who my car loan is through. Friendly but very slow service

  Response from the owner

  Thank you for the feedback. We can work on improving the timeliness of our service to our members. Thanks for being a Centra member!