Carter Bank & Trust E Spring St, Wytheville

Carter Bank & Trust Reviews

• N

  Nancy Ranels
  5

  I moved here from a metropolitan area and thought “wow, an old fashioned bank”. Recently I experienced a mixup and an employee called me right away and we got the issue sorted out while I was on the phone. I like the personal service I received and the employee was so polite. I also like being greeted when I enter the bank. I’ve been a customer of my MD credit union for 50 years and nobody there knows me! I’m so glad to do business with Carter Bank. They have some of the personal touches that have been lost as technology has taken over.

  Response from the owner

  Hi Nancy, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• M

  Melody Davis
  1

  At least the employees will you when the phone's ringing off the hook and they don't have time to wait on their customers. Which is why I'm no longer a customer. I call that EXTREMELY poor customer service!!! Post Script: It took 6 days to get a reply from my review.

  Response from the owner

  Melody, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (276) 223-1900 to speak to our branch manager directly.

• F

  Figment
  3

  Good local bank but a bit behind the times. Lifetime free checking, but no internet banking services and idiosyncratic limits on what local branches can do.