Capital One Bank Broadway, New York

Capital One Bank Reviews

• N

  Nina Nenadović
  5

  Had the best banking experience here. All the staff is knowledgeable, patient and super helpful. They take their time explaining, and are open to questions. Scott was extremely helpful and I left with all my problems solved!

• J

  Jimmy Yin
  1

  Very bad customer service spent two day to call , All they say is don't know whoever picked up the the phone, then they transfer to another customer service representative, but all are the same, they told us wait for branch manager call back, that is a big liar wait for two days no one call us to solve the problem. they are just repeat the same words and rotate from one to another, I need money that dropped at night boxes for deposit , suddenly bank temporary close without send notice to customers prior temporary close, we have been used this bank for our service for many years.

• M

  Mark Flannery
  1

  I can see Capital one being first to lock up their doors and your money in modern depression... I’ve encountered serious technical flaws trying to complete an online wire transfer and even getting a cashiers check. I came to bank with debit card entered pin my passport and they say they need to do additional identity verification. They call me and their phone system is flawed and broke doesn’t work... It seemed like they were just trying to find excuses not to give me my money.

• I

  Imani Coleman
  5

  I really enjoyed visiting this branch. I spoke with Jonathan De la Cruz and I asked him so many questions and he answered all of them and was really nice and helpful. He was very patient and made me happy to bank at Capital One.

  Response from the owner

  Thank you for the awesome review, Imani! We'll pass on you message to Jonathan as he is known for delivering excellent service. ^AB

• W

  Wampum Brand
  1

  Have had account here many yeara and will be switching. They moved all the good employees amd people on there are bwry u helpful and I have to demand normal services they try to say they dont offer.

  Response from the owner

  We'd hate to see you go and appreciate you taking the time to share your experience with us. Rest assured that we've documented this feedback for review by our Market Manager. Please don't hesitate to stop by, login and chat or call 1.800.655.2265 for any of your banking needs.

• K

  Katya Riabinkina
  1

  Neither of the ATMs works at this location and the bank tellers are not particularly useful. Do better, Capital One

  Response from the owner

  Thanks for taking the to bring this to our attention, Katya—we've got our tech team on the case. ^MS

• L

  Lennon Ficalora
  1

  This bank gets worse and worse every time I go in. Will be switching. My business and personal accounts asap

  Response from the owner

  Hi there, feedback is key here and we'd like to hear more on what you experienced so we can share it with our branch team. When you get a chance please give us a ring at 1-800-655-2265 so we can get more details on what happened. Thanks. ^AB

• J

  James Patrick
  1

  Awful .. waited 45 minutes to get a new debit card .. banker strolled Around like he was king of the douche bags

• S

  Sebastien Shan
  3

  Stopped by to use the ATM. No complaints here.

  Response from the owner

  Nothing like the convenience of being able to complete your banking needs without even getting out of the car. Thanks for the write-up, Sebastien.

• M

  Michael Garcia
  1

  The service is super slow, so much so that you are treated as to make a transaction.