Capital One Bank Greenbelt Rd, Greenbelt

Capital One Bank Reviews

• J

  Jabari Clark
  5

  Very impressed by staff. Extremely attentive and prompt. A customer service representative warmly greeted me and triaged me very professionally and friendly. She answered my questions and sought guidance when necessary. The lobby was well kept and the lines moved appropriately. I had a very positive experience and will use this branch in the future.

  Response from the owner

  Winter can be cold, but the furnace isn't the only thing keeping our branches warm - come for the friendly service, stay for the corny jokes! :-p In all seriousness, thanks for sharing your kind words... this review has us busting out the dimples in a big way. ^JG

• L

  Leslie Smith
  1

  The customer service here is a hit or miss! I usually use the ATM, but once in a while I will go inside, and sadly, I always end up regretting it. The tellers are unwelcoming and it seems like they would rather be somewhere else. I’d rather inconvenience myself and find another location before going back to this branch for ANY services other than the ATM.

• J

  Jenifer Canales
  1

  Horrible. I waited 1 hour for them to tell me I cannot get a temporary debit card. While waiting two of their customers were arguing and they couldn’t control it or handle it. I work for Retail And Customer Experiences. By far this was one of my worst experiences ever.

  Response from the owner

  This certainly isn't the experience we're looking to dish out, and we appreciate you taking the time to let us know that we missed the mark here. We'll be getting this review in front of branch leadership to ensure that your voice is heard. ^VS

• S

  Shirley Tucker
  5

  The staff is very friendly and helpful. The lobby is always very clean and there is minimal wait time.

• M

  Melissa Reyes
  1

  I go inside to depsoit some money the lines afe big so i wait. Out of nowhere this giy ask me what im here for and he sends me outside to to deposit money outside. Maybe you should stop standing around the bank and get behind the those glass and actually do some work! I came not because I don't know how to use but had questions that need to be answered

  Response from the owner

  Melissa, we did not want you to feel that way, just wanted to share different ways of banking. We do appreciate and thank you for your feedback as it is very important to know how our customers are feeling. It will also be shared with our branch leaders.

• K

  Kiesha Muhammad
  5

  I am always able to get what I need done there because there are no long lines

  Response from the owner

  Thanks Kiesha. We'll tap the team with this review for you.