Capital One Bank Ruth St, Sulphur

Capital One Bank Reviews

• K

  Kamille Sparks
  1

  This location closes 30-90 minutes early every week. The sign says 5pm, but doors lock and phones are no longer answered before closing. This has been the sole reason for changing banks for many people in this area. Can this be fixed? New hours need to be posted, or the current hours need to be honored.

  Response from the owner

  We understand the frustration here, Kamille. We've shared your review with branch leadership to ensure that it's seen. ^VS

• B

  Brittany Ziebach
  1

  Went in last month and terrible customer service. After waiting for over an hour for the lady to come back from lunch so I could get some documents signed, a different lady told me when I came back that it wouldn’t be easy to do and it would take weeks for it to be approved. They basically turned me away after waiting at least 2 hours. I never even saw the lady who I was initially waiting on because I got turned away. It was as if no one wanted to do their job, but didn’t mind wasting my day. I’ve worked in customer service and management for years and this is not good customer service whatsoever. I then went to Orange to a Wells Fargo and they did it for me in 2 minutes total maybe. Their Customer service is why I have banked with them for over 10 years. I have a capital one credit card and the customer service I received makes me not want to even have the credit card. This location should either be shut down or completely be refreshed and started over with employees. No one wanted to help me at all.

• P

  Paul Richard
  1

  This is absolutely the worst bank to go.They team up in bundles to make you look like a crook.This whole team of employees needs to be replace with better customer service.Bad for business!!!If it was up to me it will be a no star rating.I felt like I was Racially profiled.Being in customer service business for 16 years in management. I was taught to never make a customer feel uncomfortable coming in to a business. Make them feel welcome and invited.I'm sad to say I didn't get that.

  Response from the owner

  This definitely isn't the experience we're going for & we appreciate you taking the time to let us know—we're getting this review to branch leadership so your voice is heard. ^NW

• D

  Dale (Doc)
  5

  Wasn't crowded. The Service was fast and Professional.

• l

  lordsuckulant
  1

  Had an account here for 15 years. Teller told me he couldn’t cash my checks. His boss came over and said I don’t think he’s passing bad checks. I looked at the teller and asked is that why you wouldn’t cash my checks, I look like a thief? I withdrew my money and took my business to a different bank branch. Capital one is horrible, both their banks and their cards.

  Response from the owner

  Definitely not the experience we're ever looking to provide - thanks for reaching out, we're going to tap the right people on this and make sure your voice is heard. ^MS

• V

  Vance Barlow
  1

  They charge $7 to cash a check from there bank if you do not have an account. They will never get another penny from me. Hope this saves someone from waisting there time there

• M

  Melissa Stombaugh
  1

  Can you get the girl some freaking help at the drive up. You have a line of 15 cars waiting to be serviced and the line hasn't moved other then because people got tired of waiting and left.

• E

  Erika Lilly
  1

  Drive thru is usually a 20-30 minute wait. Very unproductive. Need more tellers with more experience.

• C

  Courtney Baca
  1

  Lady with the shoulder length redish hair is very rude. Never had a problem with this bank before.

  Response from the owner

  Hey Courtney - Sounds like we hit the mark with this experience, and this isn't at all the impression we're looking to leave. Thanks for tapping us in here - we'll pass this along to our leadership team for review. ^JG

• D

  Darlene Gaspard
  5

  The worker's were curious and helpful. I would like to THANK YALL.

  Response from the owner

  Hot diggity darn! Right back atcha. ^MS