Capital One Bank Chain Bridge Rd, Mclean

Capital One Bank Reviews

• B

  Bryan Cardoza
  1

  In 2022 I was just treated poorly and racially profiled at this location. Cashing a final payment check & all I received were stares. Everything on my end in order. Identification, bank card etc. 20min standing around and not a single explanation. Just triple, quadruple checking it. Do they not receive proper training? All that was needed was a explanation for the wait. But not a single courtesy apology. They did all that just to noticed I never endorsed the check til the end. The market manager steps out after I start asking why I was treated differently. I told her I didn’t have another 20 minutes to goof around with her. They could have called the check issuer from the beginning. The number was on a sticky note already written down. Sad that the issuer told them that this only happens when he issued checks to young Latino males. Capital one should be embarrassed. Profiling in 2022. Glad they didn’t see the first check because they would have called the cops the first moment they could. Parisha and the other employee who didn’t share her name should be sent back to training.

  Response from the owner

  We're committed to ensuring our branches are welcoming and inclusive spaces for everyone. We've shared this review with leadership to ensure your voice is heard.^AS

• G

  Gerald Mirabal
  1

  Capital one only offers the original apr they have agreed upon. They will NEVER negotiate from what every CSR has told me. I would not deal with a company that sees pure profit over customer. Usually mean they don't care about the consumer.

• M

  Michael Ludwig
  5

  I got a cashier’s check and deposited some cash, was very easy

• J

  Jim Evans
  1

  Traveled out of downtown DC to northetn VA in search of an open Capital One but instead found several Capital One banks borded up and one ATM out of service. I really dislike this "bank"...they should have stayed just a credit card company!

• B

  Bobby Freeman
  1

  They don’t know what SWIFT CODE is... they are hopeless. I asked for the receiving money from another country and they gave me wrong info.

  Response from the owner

  Thanks for reaching out, Bobby - we apologize for any miscommunication here. Sounds like a second look is in order - please give our team a ring at 1-800-655-2265. ^MS

• D

  Diane Mularz
  1

  Redundant messaging on phone calls and hang ups when I don't have information requested. Not a happy customer.

  Response from the owner

  This definitely isn't the vibe for which we strive & we appreciate you taking the time to share your thoughts—rest assured, we've doc'd this review to get in front of the right eyes so your voice is heard. ^NW

• e

  eric huffman
  3

  Nice man helped me with an issue. Reliable neighborhood bank

• M

  Mitch Calvert
  1

  Not even a client but the continually call me wanting to lower interest rate!!!! Stop calling.