Canandaigua National Bank & Trust Commons Way, Rochester

Canandaigua National Bank & Trust Reviews

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  Thomas Potts
  1

  Completely disorganized. Tellers don’t seem to talk to managers, and managers don’t seem to have any idea what’s going on. Stopped by to get “put in the system” for a POA, seemed easy enough. Information never seemed to make it to the right person. Alternating between being told I needed to come back in, it could be done over the phone, or it could be done via email. Considering the entire reason that I need a POA is because this operation can’t reliably make scheduled recurring payments. Payment has to be stopped, and made in person to avoid their late fee (probably by design to fleece their customers). Other than being grovelingly apologetic: Ethan was the only one so far able to get anything accomplished.

  Response from the owner

  Our apologies for the experience you’ve had. At Canandaigua National Bank & Trust, we strive to provide an exceptional customer service experience and would like the opportunity to deliver this to you. We would be happy to review your specific situation, if you would like to contact our Customer Call Center at 585-394-4260.

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  Tony V
  5

  Been going here for years after terrible customer service at the big regional banks. If you want to do banking with a bank that makes you feel at home this is the place. The tellers here are always friendly and the customer service speaks for its self. If you call the number from their app a human actually answers the phone usually with no wait at all. No prompts to press. And no outsourcing to other countries. I love the fact that the person who answers the phone actually lives somewhere locally here in Rochester

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  Jodi C
  1

  The bank is good. However, this branch, off East Henrietta Road in Henrietta (Rochester) has a horribly rude bank manager. She has lied to me about details of opening another account, interrupts me when I ask questions and constantly cuts me off, she is insulting, she smirks, rolls her eyes, laughs and acts like I'm stupid ...this has happened before but today was the worst. I will never go in there again.

  Response from the owner

  Jodi, Thank you for your feedback. Our sincere apologies for your experience. We would like to discuss this with you further so we can ensure a positive experience going forward. If you would, please reach out to us via our contact us form online or via private message on Facebook. Thank you.

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  Andy G
  1

  Terrible bank for small business. Poor communication and knowledge from management. Shop elsewhere for small business loans.

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  E Walker
  1

  Long time customer. Keeps giving me issues with both my son's and my account and depositing checks

  Response from the owner

  Thank you for your feedback. Our apologies for the technical difficulties. If you would, please reach out to us via our contact us form online or contact our call center so that we can help resolve the situation. Thank you.

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  William Finch
  5

  We have a mortgage through them it was a very easy

  Response from the owner

  Glad to hear! Thanks for choosing CNB Mortgage Company!

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  Meghan Vasilovski
  5

  Great bank with wonderful and friendly staff.