Busey Bank Maryville Rd, Granite City

Busey Bank Reviews

• B

  Beth Buenger
  1

  Our business account is too entrenched with Busey - with customers and making direct deposits for payments which would have to all be undone; otherwise we would find another bank. I do not understand what happened to the quality of care since it changed names, but the employees seem like strangers and do not know you, even though you have been banking there for decades. If Busey fired all the BOE people and hired new people, they did a horrible job. One cannot call and speak to any managers any longer. They do not answer phones. They do not call you back if you leave a message. I agree with the other posters... worst bank services ever. Very unfortunate to have a bank like this taking residency in a beautiful building that is pretty much a waste. If Busey could leave the area, they probably would, they've closed all the other branches already. I now have a $4.87 charge on my statement for account analysis. So they are finding a way to charge more fees for no reason. I have been on hold with customer service for 20 minutes but yet no answer why this charge exists.

  Response from the owner

  Hello Beth, I sincerely apologize for the negative experience reaching someone to discuss your account. We'd like to address the situation and make it right. Could you please email your name and contact information to [email protected] so that we can discuss this further? Thank you.

• C

  CHRIS CORNETT
  2

  to the extremely rude teller at Busey Bank this morning without customers you wouldn't have a job.... You might trying people the same you would want to be treated. You were so rude and I had an appointment refused to let me in to handle my business... All I can say is wow just wow. I am usually very happy but this woman was beyond rude

  Response from the owner

  Hi Chris. We sincerely apologize for the negative experience that you had with one of our tellers. This is certainly not the service that we strive to provide for our customers and we'd like to make it right. Could you please provide your contact information to [email protected] so that we can reach out to discuss the situation? Thank you.

• d

  deborah dunn
  1

  If I could give them a zero I would. Their online banking app is the worst thing I've ever had to deal with. They've taken all my information from The Bank of Edwardsville away and when I try to contact them with my concerns and issues with their online banking I get nowhere. I have every intention of changing banks solely because of their online banking issues and their total lack of concern or regard for the issues that I am having with it.

• E

  Eric Tanksley
  1

  Long lines in drive through. ATM constantly broke.

  Response from the owner

  In addition, Busey belongs to the MoneyPass network where you can access your funds with no charge. Visit https://moneypass.com/atm-locator.html to locate a MoneyPass ATM near you.

• N

  Norman Patenaude
  1

  The bank keeps declining any payments i try to make on my bills. Been on hold for 2hrs. Worst bank ever.

• c

  chad clifton
  1

  Bank of edwardsville was great cared about there customers Busey does not plan on closing my accounts and going elsewhere

  Response from the owner

  Hi Chad. I apologize for the negative experience that you've had with our bank - this is certainly not the service that we strive to provide our customers. We would like to reach out to discuss your issues. Could you please send your contact information to [email protected] so that we can do so? Thank you.

• D

  Donald Carron
  1

  This bank is no good every since Edwardsville bank sold out I have had problems I'm closing my account out asap

• S

  Strike That Reverse It
  1

  Do something about your app! Almost every time I try to do anything with my account it doesn’t work! I can’t even login to my account half the time!

  Response from the owner

  Christine, I apologize for the issues you are experiencing with our app. If you are still having troubles, please send your name and contact information to [email protected] so that we can reach out to assist. Thank you.

• C

  CC Pointer
  1

  The ATM is always broken no matter how many repairs have happened. I just love driving 20 minutes to the next ATM.

  Response from the owner

  Hello, I am sorry for any inconvenience that you have experienced with the ATM at our Granite City branch. We will pass your concerns along to our retail team. Please note that Busey is part of the MoneyPass® network, which gives you surcharge free access to more than 30,000 ATMs. Including more than 3,380 in Florida, Illinois, Indiana and Missouri. Visit busey.com/atms to locate the nearest MoneyPass® surcharge free ATM.