BrightStar Credit Union Taft St, Pembroke Pines

BrightStar Credit Union Reviews

• V

  Vania Gualtieri
  5

  I’m very pleased with the customer service that I receive at BSCU. The reps are efficient and considerate of client’s time and needs. Zoie in particular has often gone above and beyond to be of assistance. This is the reason I always refer friends, family and business associates to BSCU.

  Response from the owner

  Hi Vania, We are incredibly grateful that you took the time out to leave us this review. BrightStar Credit Union values member satisfaction as top priority. It’s members like you that make our job wonderful. We look forward to seeing you again.

• R

  Richard Guertin
  5

  This was the first time that I dealt with BrightStar and was incredibly impressed! I did a car loan and the team was attentive, quick and assisted me with the car loan. The Manager Zoie Digioia who was extremely helpful. I am so grateful and recommend them highly! Rich Guertin

  Response from the owner

  Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. Cheers, BrightStar Credit Union

• C

  Carmin Rojas
  1

  If you have hours to waste this is your credit Union My in laws has been a member of this Credit Union for over 20 years. Pembroke Pines location is the closest location to our home. They are elderly so most time I will do their banking for them. I am not sure what happened to all the experienced tellers, like Harday, katy, who always greeted you by your name and a big smile, they were so fast that you are in and out within minutes. Over the past few years their are always new tellers that take forever to process your transaction. This month I was there with my in law she went to Danny, he was having issues with the transaction we requested, I told him to find out from his manager, his response was I RATHER NOT. She was only a few feet away from him. Speaking about the manager most times she is in her short short outfit and heels no smile very unprofessional. Went back this week had to turn away the line was all the way to the entrance. We will be moving to another Credit Union.

  Response from the owner

  Dear Carmin , We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We hope you will give us an opportunity to discuss the situation with you further. You can reach out to us at 954.486.2728. We look forward to hearing from you and rectifying the situation.

• D

  Dylan Ellis
  5

  I have been going through a very difficult time and Michael Morffy at the (Pembroke Pines Branch ) completely went above and beyond out of his way to help me with a situation! I am so grateful for his kindness & patience with me . Thank you from my the bottom of my heart !

  Response from the owner

  Hi Dylan, We are incredibly grateful that you took the time out to leave us this review. BrightStar Credit Union values member satisfaction as top priority. It's members like you that make our job wonderful. We look forward to seeing you again.

• J

  Jariah Gibbs
  5

  Jenay was so amazing! She was very sweet and answered all questions I was curious about. It was one of the best bankers I have ever worked with!

  Response from the owner

  Hi Jariah, We are incredibly grateful that you took the time out to leave us this review. BrightStar Credit Union values member satisfaction as top priority. It's members like you that make our job wonderful. We look forward to seeing you again.

• V

  Victor Rodriguez
  1

  Went into branch to get info on Home equity line and loans and person I spoke with was informative and pleasant. Tried to call back a few days later to start loan process but went to the voice message of the person I spoke with. I left a message to please return turn but never heard back. Decided to email a couple of days later and did not recieve a response. Called back yesterday, answering system said 1 minute wait time but I was disconnected twice. Tried to call again today, message once again said 1 minute wait time but I waited 5 minutes and hung up. Called again and it said 1 minute wait time and 10 minutes later I was still waiting. Only reason I continued calling is because I'm helping my mother try to get loan and she's pretty adamant to use this credit union. I'm definitely going to persaud her to move to a bank that wants her buisness.

  Response from the owner

  Hi Victor , I'm Zoie DiGioia, the manager here at BrightStar Credit Union. We try to maintain the highest standards of service, but clearly that is not what happened here. I am terribly sorry to hear about your experience. Please give me a call at (954) 486-2728 ext. 3201 at your earliest convenience. I'd like to find out what I can do to help.

• A

  Abby
  1

  Teller was very nice. He's one person and can only do so much so I give him 5 stars. Management however gets the negative rating. A line full of people as well as customers waiting in line in drive through and a manager decides to walk out and say something 40 mins after instead of jumping in and helping. Absolutely ridiculous.

  Response from the owner

  Dear Abby , We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We hope you will give us an opportunity to discuss with you further. You can reach out to us at 954-486-2728.

• P

  P. Dub
  5

  I haven't even made a deposit as yet into my boys accounts. Erika V, has proven that she is the greatest asset to this branch. She has demonstrated professionalism, accountability, and has provided superior services. I have not met her as yet, we've only communicated via email to get my sons' accounts registered. With that said, she has gone above and beyond. I have no idea on how banking will be; however, for Erika, I give a 5-Star!!!

  Response from the owner

  Hi P., We are incredibly grateful that you took the time out to leave us this review. BrightStar Credit Union values member satisfaction as top priority. It’s members like you that make our job wonderful. We look forward to seeing you again.

• S

  Shawntee Herring
  5

  I have banked with Bright Star for 10 years and knew I waned to use them when it was time to purchase a vehicle. Zoie and Liliana were so helpful and made the process so easy. We were approved quickly and with the help of their AutoAdvisors service, we found and purchased our vehicles wihin a week. Great service!!!

  Response from the owner

  Hi Shawntee, We are incredibly grateful that you took the time out to leave us this review. BrightStar Credit Union values member satisfaction as top priority. It’s members like you that make our job wonderful. We look forward to seeing you again.

• K

  Kristha Carlaw
  5

  Liliana is always professional, attentive, respectful and authentic. She offers alternative options and useful guidance in all our banking. My husband and I have been grateful for her.

  Response from the owner

  Hi Kristha , Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. Liliana is an asset to our team and provides the type of service the credit union strives for. Thank you once again for your nice words and we hope to see you again soon