Brazos Valley Schools Credit Union Rocky Creek Dr, Missouri City

Brazos Valley Schools Credit Union Reviews

• D

  Dee Mukes
  5

  I would like to express my sincere appreciation to Roxie Porter. Thank you for being an exceptional loan processor. You step in and resolved my issue in a timely manner. I was very dissatisfied and irritated before I spoke with you. Your patience, professionalism , compassion and willing to assist was great. Brazos should be glad to have a employee like you. Thank you!

  Response from the owner

  Dee, We are happy that you are pleased with the service provided to you by Roxie and hope to see you again soon!

• C

  Carla Jones-Adams
  5

  I absolutely love this location! It’s been my home location for over 15 years… they help me at any need! I’ve seen awesome people go from tellers to managers. It’s great! Same vibe over all the years! Roxie has the most pleasant costumer service!

  Response from the owner

  Carla, thank you for your kind words. We are happy that you are pleased with the service you received and look forward to serving you again soon!

• N

  Noelle George
  5

  I want to give a super special shout out to Mrs. Roxie Porter. She is one of the most kindest people I ever met. She answered all my questions and explained all of my options that would be best suite me. Not once did she rush or anything of that manner. She was very professional and most importantly kind. I will be continuing getting my banking needs done by this branch. A wonderful group of people overall and a honest bank to be with.

  Response from the owner

  Noelle, thank you for your awesome review! We love Roxie too and will share your kind words with her. We look forward to seeing you again soon!

• C

  Cristen Daniel
  1

  Very poor customer service at the MC branch. Three employees working and they said I needed to make an appointment and no one would help me. There was not a SOUL in the bank except for my son and I. Poor communication from the 1800 number because no one told me I needed to make an appointment for banking needs! Horrible customer service to its EXISTING CUSTOMERS!!!

  Response from the owner

  Mr. Daniel, we are sorry that your experience did not meet your expectations. A member of our team will reach out to you shortly to try to resolve the situation. Thank you.

• R

  Ron Jedkins
  5

  Casey, branch manager, was extremely accommodating and exemplifies service with a smile. You rock!

  Response from the owner

  Ron, thank you for your kind words. We are happy that you are pleased with the service you received and look forward to serving you again soon!

• C

  Chris George Minshew
  5

  I love BVSCU. Had to get a temporary credit card and April at the Rocky Creek location was so helpful. Professional and caring. Thanks to April.

• G

  Gloria Tadese
  5

  Good experience at bvscu with Roxie. She was most helpful. I came in a few days ago and Bianca helped me. The both were so helpful and knowledgeable. I recommend it to everyone!.

  Response from the owner

  Gloria, thank you for your five-star review! We are so happy you are pleased with the service Roxie and Bianca provided. We look forward to serving you again soon.

• k

  kye Herndon
  5

  Miss Bianca was very helpful with opening my new student checking. I'm looking forward to all the benefits being a member has to offer, and the staff was very welcoming.

  Response from the owner

  Kye, thank you for your five-star review! We are so happy you are pleased with the service Bianca provided you and look forward to serving you again soon!

• C

  Chris Holland
  1

  I was a member here for ten years. I do not recommend banking with them. I tried to build a lending relationship with them but was continually denied. I once made a very large deposit and they put a 14 day hold on the funds citing that they did not have the money on hand to support the deposit. I was not trying to cash it. In the meantime they issued me several overdrafts. I later went in to get the overdrafts reversed. They complied on a couple but stuck us with the rest. They solicited me for insurance multiple times and when I went in to add a partner onto the account they said we needed to come back with identification. We were surprised to get a call and a visit from APS. “Starr” as she called herself, had made a false report, saying I was trying to exploit my older partner. It was not true. The investigation was closed quickly but after that I continued to be solicited by the credit union despite closing my account following the surprising incident. I was very disappointed. I thought they knew me better. It is unknown whether disciplinary action was taken against the employee or not, although I did call their main office to report it. Aside from that, their interest rates are not good on savings or loans. Also, the water fountain at this location blasts you in the face when you go to get a drink.

• J

  Jamila Moore
  5

  Great customer service...very thorough and friendly. I have had nothing but wonderful experiences working with Brazos Valley. Amber P. was amazing. Thanks.