BMO Harris Bank Dundee Ave, Elgin

BMO Harris Bank Reviews

• M

  Mark Devino
  5

  Good full service bank. I’ve never had bad service here. Most recent reason to go inside was an ATM card replacement. The teller did made me a new one on the spot.

  Response from the owner

  Hello Mark, thank you for your feedback and for letting us know that you had a great experience. We are very glad that you are part of the BMO community! Have a wonderful day :) BMO Digital Care Team

• S

  Suzanne Beaulieu
  1

  I don't know if they're understaffed or what's going on, but this is the slowest bank drive up I've ever been to. I waited here for 20 minutes the other day before driving off and going somewhere else. I'm in the drive through currently and have sent my box through and haven't been acknowledged or anything for 10 minutes now. If you're in a hurry, definitely choose another bank. This is kinda ridiculous.

  Response from the owner

  Hi, Suzanne. We’re sorry to learn of the wait time you’ve recently experienced at our Dundee, IL branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• R

  Rez_M3
  1

  Horrible customer service upon arrival I was trying to sell my car that I had a lean from BMO the cashier said that if I wanted a lean release they would not do it I’d have to do it myself. My follow on question was if they could notarize a bill of sale at first the heavy set Caucasian man said no we will not. I the. Proceeded to ask what if I was coming in to do business with you would you sign it then and he then said yes overall very lazy and unprofessional the staff needs to be trained on handling simple tasks I would recommend driving 5 more mins to the next location where I was immediately helped

  Response from the owner

  Hi, Rez. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Elgin branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• J

  Jessica Knight
  1

  Staff was rude and incompetent. Had a problem with the ATM and the lady in drive through was extremely unhelpful. She couldn't comprehend it needed to be fixed and blamed my card (non BMO). Trying to explain the issue and she was just staring at her cell phone. Not returning to that location ever again.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Jessica. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• a

  alexis alexander
  5

  I love going to this bank. I have another one that is closer to my house but I prefer this location better. They are always so friendly and understanding and they also always give me dogs treats whenever I have my dogs with me! Very nice people.

• J

  Jeffrey Luteyn
  1

  Meet with representative and provided all materials to apply for a loan. A week later the Mortgage banker call us and says that he'd like to process our loan once we provide him our information - the same information that copies were made during the meeting a week earlier. I explained this, and he said that he'd find the stuff and get back with an answer. SIX WEEKS LATER and still nothing. I send an email and no reply. Very unprofessional of them and I fear that my confidential information was lost and possibly available to be misused. Pleasant to speak with, but if they cannot be trusted to perform their job or communicate, why take the risk!

• K

  K Perez
  5

  In and out quickly. Staff is very professional & polite. Also, starting June 27th, 2016 NEW Lobby & DRIVE-THRU (yes, drive-thru per the teller and brochure they're currently handing out to clients) hours of operation are Mon-Fri 9am-5pm and Saturday 9am-12pm.

• A

  Angel Calderon
  5

  Hours posted on Google are incorrect for the drive up. Hours are the same for both Lobby and Drive up: M-F 9am-5pm Sat: 9am-Noon

  Response from the owner

  Hi Angel, thank you for taking the time to write us. We've forwarded your comments to the appropriate area for review. Thanks again, BMO Digital Care Team

• v

  vive pescando
  1

  the worst bank to which I have gone, the person in charge was in bad character if you do not like your job, you should look for another

• M

  Mark Arroyo
  1

  They get bothered when you try to cash a check and you're not a customer