BMO Harris Bank N Richmond Rd, Mchenry

BMO Harris Bank Reviews

• J

  James Nevsimal
  1

  Rude and unprofessional behavior today. I needed help with my debit card because it was compromised. I got a new card but trying to ask a question for help was difficult. He didn’t want to take anytime to help.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, James. This definitely isn't the type of experience we want you to have, and we'd like to reach out to your branch on your behalf to arrange for you to be contacted and assisted. Please email us at: [email protected] with your full name, and phone number, as well as the details of your request. Thanks again for bringing this to our attention, as your feedback is important to us - BMO Digital Care Team

• J

  Janice Gibbons
  5

  I have always been so impressed with the customer service at this bank! Everyone has always been so pleasant. They are always looking out for my best interest. For example, they explained to me that by switching to a different checking account, I could get free checks! Whenever I have an issue or question, they always help!

  Response from the owner

  Thanks for letting us know that you had a great experience, Janice, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• k

  ken wickes
  1

  One lady at the local branch is trying to help but overall we are getting the run around. When we tried to refinance, at one point the HELC department told us that the department we needed to deal with did not have phones. Yes. That is what we were told. That ordeal is now over. Now, my mother in law needs statements for the nursing home. Again, that department doesn't have phones. We must mail in a form and receive a fax takin up to 5 weeks. Time is critical in this situation. A separate instance from the above situation. Another department with no phones, we are told. Don't use BMO Harris. They don't have phones apparently. Talk about a run around. This is beyond ridiculous. It is 2021 and they still do not provide phones to certain departments. Personally, I think I'm being lied to but I don't have proof.

  Response from the owner

  Thanks for reaching out to us, Ken. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• K

  Kevin Pappas
  1

  I've had nothing but bad experiences with this branch. First they didn't deposit my tax return after giving me a receipt saying they did, which turned into a big ordeal. And just now i went in to open a new savings account for my wife and I and after waiting for 30 minutes for a banker, she came and took a customer who had just walked through the door! I said something to her that I was next and she said, "Someone will be with you shortly." Worst branch ever.

• K

  Kay R
  2

  Sitting here waiting for a banker for almost an hr . They took some old lady who showed up after me. They need a sign in sheet seems like a common problem here. I have no problems with the tellers they are very nice but drive thru is very slow .

• S

  Skye Shoe.
  1

  I went inside to inquire as to the intrest rates. I was hoping to pick up a list or card or something, instead, I wound up having to wait for a banker to be available for a half hour. Once one finally decided to stop drinking coffee and come talk to me, she demanded to know my current funds and bank, instead of providing me the information. Once I was able to finally see the intrest rates (which were incredibly low, even compared to other banks) she refused to print a copy, or let me write down any of the information. She then demanded my phone number, so she could keep calling me about "The Experience" (keep advertising to me until I capitulated). One word to sum up this bank: Smarmy.

• J

  Jonah Steinbeck
  1

  This bank is the worst READ WHY I was taking a vacation to Florida I spent $2000 on plane tickets and hotel rooms and I was relying on my checking account with BMO Harris to pay for the whole vacation when I got to Florida I tried renting a car and they told me that my account is canceled I tried calling customer service and they told me that my account is canceled but they cannot tell me why I was told that they have to reach out to another department They did reach out to that apartment and that department told me that they would call me back it’s been five days and they have not called me back I called the branch in McHenry today and they told me that the manager Jess will call me back that was two hours ago she still never called me back I then called back and asked a bank teller if I can just come there and pick up my money so I can wipe my hands clean from this bank and they told me that I cannot pick up my money So bottom line my account is canceled even though I never canceled it and no one will tell me why not anyone at the bank or anyone at customer service or even a customer service manager and I’m also not allowed to pick up my money So that’s why this bank is horrible do not trust them with your money because they will cancel your account and never give it back to you and never tell you why This bank is not American this feels like a bank that Hitler is running

  Response from the owner

  Thanks for reaching out to us to provide your feedback, Jonah. We’re truly sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description (you can copy to the details from your review) and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• L

  Luke Bauer
  5

  Recently opened an account with the Mchenry branch. Great experience!!! The banker was very friendly and took a lot of attention to make sure I understood how to use the online banking system. Thank you Mchenry BMO Harris you guys are awesome!

• L

  Luke Bauer
  5

  Just opened an account with Martha, she made everything so easy and was so helpful and showed me how to access my account info through mobile banking. Great customer service!

• P

  Patricia Abbatiello
  2

  McHenry branch lacks communication between each other. Long waits for officers... Tellers have no people skills. Twin Lakes, paddock Lake awesome.