BMO Harris Bank Essington Rd, Joliet

BMO Harris Bank Reviews

• C

  Celia Diaz
  1

  If I could give them 0 stars I would. I closed my accounts after months of mistakes. Finally closed it on 10-19-20 then got a overdraft notice dated 10-23-20. Spent 30 minutes on hold to get hung up on 3 times with there customer service number. Went into the branch on Midland in Joliet to find out what was going on. Only to be blamed for the overdraft and zelle transactions. By the way the Zelle was a deposit. After her corporate (which is how I believed she called). Told her the accounts were never closed. I was told before She could close the account I had to bring it to 0. Run from this bank they don’t know what they are doing with your money or theirs!

  Response from the owner

  Hi, Celia. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. We invite you to email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• J

  John Whittmer
  1

  BMO is the worst bank I’ve ever dealt with! I’ve closed on numerous loans, Jessica Lewickas is the worst mortgage broker I’ve ever come in contact with. She sat on my application so long that it expired and had to pull my credit again. The whole process took 6 months!

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, John. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• A

  Adam Mitchell
  1

  I cannot deposit or cash my 13 yr old daughters graduation check unless I open an account for her or she goes to get state id. I call to ask questions about this policy and was rudely treated and hung up on. Very unpleasant and unprofessional

  Response from the owner

  Thanks for reaching out to us regarding your recent experience, Adam. We’re sorry to learn about any concern regarding your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• J

  Jess Gacek
  2

  Went in to get temporary checks. The teller told me they need longer make temporary checks so I proceeded to withdraw money, I was not about to pay 5$ for a money order as I think that I shouldn't be charged since I'm a customer and they can't even offer the service of making temporary checks. And you can go to a store and get one for under a dollar. So I call two weeks later speak with the manager she was very nice and friendly she told me that my checks were ordered. She told me I could come in and get temporary checks and I told her that whoever helped me that day I was in told me they were no longer making checks. She told me it would be a training opportunity for that person but it's still frustrating to get the wrong information and have to take extra time out of my day to make extra trips to places to get what I need because someone isn't trained properly.

• A

  Amy Singletary
  1

  Only 2 drive through lanes open 4 to 5 cars deep. If you are trying to discourage people from banking with you, congrats. We're out!

  Response from the owner

  Hi, Alan. We’re sorry to learn of the wait time you’ve recently experienced at our branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• P

  Patty Deering
  5

  Jessica Lewickas was great! She was very helpful in opening a new account for our 16 old and was very outgoing .

• R

  Ramon Del Toro
  5

  Been going to this branch for many years. The staff are always helpful and nice

  Response from the owner

  Hi Ramon, we're grateful for your years of loyalty and appreciate you taking the time to leave your review. We're happy to learn that you had good experiences and will share your feedback with the Branch Manager. Thank you, BMO Digital Care Team

• T

  Terry Snyder
  5

  Great bank always courteous and friendly. I have been a customer for many years.

  Response from the owner

  Hi Terry, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team

• S

  Stacey Field
  1

  Banking here has become more of an inconvenience than convenience for me over the past few years

  Response from the owner

  Hi Stacey, thank you for providing us with your rating. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• K

  Kevin Smith
  5

  One of the best BMO branches in the Joliet area