BECU credit union 6th Ave, Seattle

BECU credit union Reviews

• R

  Ronnie Martin
  5

  The staff there is very courteous and helpful I won't bank anywhere else

  Response from the owner

  Thank you so much for rating us 5 stars, Ronnie. We really would appreciate you taking the time to share your experience with us. Please email us at [email protected]. We value our members and look forward to continuing to work with you. Thank you for being a member.

• B

  Bao Vang
  5

  I completely forgot my wallet at home and drove to work, parked in a garage without knowing I had left my wallet at home. Thank goodness for BECU, the rep who assisted me was able to help get me in and out of the door ASAP with a new BECU Debit Card. I am so sad I didn't get her name but she was so sweet and greeted me as soon as I entered the door. Customer service is on point here and I'm so glad I have BECU. Happy customer here :)

• M

  Michael Mingo
  1

  Zero stars would be more appropriate, opened an account because my employer has same bank, deposited my BECU payroll check, four days later, still no funds, tried to use zelle to send some money to my other account, they took the money Thursday and say next Tuesday it might be there. I thought leaving Wells Fargo would be better, I could pony Express money easier than using this archaic Credit Union. Severely disappointed.

  Response from the owner

  Hi Michael. Thank you for your review. What you've described sounds incredibly frustrating and we'd like an opportunity to research and get this sorted our for you. If you'd like to speak with us, please email us at [email protected] and include your phone number and a copy of your review and we'll follow up. Thanks!

• J

  Jiaxin “Jason” Liu
  5

  5-star staffs, 5-star branch. I went and applied auto loan at this BECU branch. The staff member was very friendly and professional. She helped me setting everything up including my BECU savings and chequing accounts as well as getting the loan approved while coordinating with loan approvers. I ended up not using the cheque however, and the same staff member helped me closed the cheque and backdated the cheque to the approval date with very friendly and professional manner.

  Response from the owner

  Hi Jiaxin. Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we exceeded your expectations. We've shared your compliments with the team. Have a great day!

• T

  Tehere Bennett
  2

  Made deposit on June 7 at 2:00 PM at BECU 1512 6th Avenue Seattle WA -Location ( Internal Dropbox INSIDE BECU ) I had $100.00 in cash and had $50.00 going into my checking and $50.00 into my savings. Note: Before I made this deposit I had spoken with the kiosk agent and was told it’ll go out that evening and wound take two days to post. Called BECU customer service on 6/14/19 at 6:05PM and was told it will be investigated it and could take up to 10 Business days from that day? Up to date, i tried to follow up with a call and haven't gotten any clarity to what happened to my deposit or where its at. I will try again tomorrow with hopes they will have an answer for me. Feeling a little concerned 😟

  Response from the owner

  Hi Tehere. Thanks for your review. We're sorry to hear your deposit hasn't been credited to your account, we definitely want to look into this for you. Please email us at [email protected] with your name and a good phone number and we'll follow up with you. Thanks!

• H

  Hameedullah Daudzai
  1

  I don’t have good experience with BeCu at all , it like 3rd world bank.received salary after two days. Then any other bank. Never try open account with them.

  Response from the owner

  Hi Hameedullah, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• K

  Kaylie Virnoche
  5

  I am so happy they opened this location (no more schlepping it to 2nd Ave)! The facilities are clean and modern with several ATM's inside. I have never had to wait when walking in without an appointment. Staff is very helpful, efficient, and friendly. CJ has helped me many times and is awesome! I always appreciate how helpful, knowledgeable and kind he is.

• M

  Matt Chiu
  5

  Katie A. is amazing. Very helpful and helped us remove our pax wristbands.

  Response from the owner

  Thank you so much for your kind words, Matt. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• B

  Bryan Zandi
  5

  My favorite credit union of all the time.

  Response from the owner

  Wow - thanks for the great review, Bryan! We definitely strive to provide positive experiences for our members and we’re glad to hear we've exceeded your expectations. Thanks for being a BECU member!

• D

  Dana Feder
  1

  Huge empty office with no one available to help customers. Supremely disappointing.

  Response from the owner

  Hi, Dana. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.