BECU credit union W Mercer St, Seattle

BECU credit union Reviews

• S

  Suzie
  5

  I can't say enough good things about this particular BECU. Every time I've ever had to visit, they've treated me with such professionalism. You're truly valued here as a member. I opened up a secondary account and it went quickly and smoothly. The only thing that upsets me is me missing my Sounders Debit Card 😭

  Response from the owner

  Thank you so much for your kind words, Suzie. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• S

  Sonny Hakimi
  1

  I went today Tuesday 10-17-2020 at 10:30 am to add a new account and make a large deposit. I signed up and waited to be greeted and helped out. Employees were coming in and not greeting me or helping me out. I was there for 20 mn and not a single BECU employee bother to say hello or we will be with you. I was fed up with the poor greeting and went inside and an Asian female with glasses rudely asked me to go outside and that someone will be with me when they are ready. and then to top it off, a white tall man, bold, who I believe was an account manager, came and just waited outside like a security guard and did not asked me what are my banking needs for the day. Instead, he was giving me a harrowing eyes. I felt embarrassed, and harassed and just left for the Northgate branch who treated me kindly and rapidly. Beware of that branch and their zero customer service.

  Response from the owner

  Sonny, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• S

  Sheridan Lake
  4

  This location is awesome. They are quick to help, very accommodating and incredibly friendly. There is an ATM outside and inside so if one is busy, the other one may not be. The only thing I would suggest is to read the fine print when setting up any account. I was surprised by a policy that they hold a check for five days for your first 90 days of being a member unless you set up direct deposit. Luckily they're willing to push through a check if you're unaware of such policy.

  Response from the owner

  Hi Sheridan. Thanks for the great - yet honest review. We definitely strive to provide positive experiences for members and we are glad to hear our staff at the Queen Anne location met your expectations. That is also good feedback about the policy we have on placing a hold on checks for our new members. I'll be sure to pass along your comments. I can tell you that this policy has been in place in order to confirm that our new members can keep their accounts in good standing, and protect the credit union and our membership from fraudulent activity. Have a great rest of your weekend!

• G

  Gaurav Agashe
  5

  I got the best auto loan rate from them (0.5% better than tech fed). I went to this branch to set up online banking and everything was done in less than 10mins. Friendly staff, did not hurry me 15 mins before closing time, weren't pushy about their other products.

• R

  Rob Cupples
  5

  I have my checking account and mortgage with BECU. When I closed on my house the closing agent said they were easy to work with because they have far less paperwork to deal with than most lenders. It is true that most of their locations are offices with atms that do not have tellers but I've learned to adapt. I use credit unions because banks make me feel like a pile of money that needs to be milked with fees. This particular location is near where I work. I've always found the location well-kept and the staff friendly and helpful.

• S

  Sheen Hunter (#SheenTV! #SeattleFreeze)
  4

  The way any BECU is not very long and the tellers are generally very helpful and informative. I would not recommend looking outside to use the ATM since it gets vandalized and the little hole that its in they don't keep clean.

  Response from the owner

  Hi Sheen, thank you for your thoughtful feedback. We strive to provide positive experiences for our members and we’re glad to hear our tellers met your expectations. If you have any further comments about the ATMs and would like to speak with someone about it, please please email us at [email protected]. Have a great day!

• N

  Nancy H
  4

  Great customer service, friendly people, very knowledgeable about services and options available. The only downside to this branch is no parking. They say free parking on the west side of 1st. But there is NEVER anything available.

• J

  Jennifer Cannon-Unione
  5

  Shante is fabulous! My husband and I came in with our 3 young children to sign some paperwork this week. Because they are so young, our kids were all over the place. Shante was very patient, helpful and pleasant throughout. Thank you!

• J

  Jeremy Leishman
  5

  Excellent local credit union. After 5 years, still have NOT paid a single fee... I get monthly interest payments on both checking and savings accounts.

  Response from the owner

  Hi Jeremy. Thanks for the 5 star review! We definitely strive to provide positive experiences and the best value for our members. We're glad to hear we are meeting your expectations. Thanks for being a member - have a great day!

• D

  David Mikalova
  1

  Got accounts here on rec from a friend. Consistently disappointed in every interaction - everything is just slow. Their paperwork is slow, getting cards is slow, the site is slow, getting information is slow, depositing checks is slow, payments and money transfers are slow... Every interaction ends up being slow.

  Response from the owner

  Hello David, we'll make this quick. We’d like to chat with you about your feedback . If you’d like to be contacted, please email us at [email protected]. Provide your name, a good contact number and copy of this review and we'll follow up. Thanks!