Banner Bank Boones Ferry Rd, Lake Oswego

Banner Bank Reviews

• M

  Maria Diaz
  5

  I have been with the Tualatin Banner Branch Since it opened. I have always received excellent customer service, and have always been welcomed by my name. I moved to woodburn in 2019 but keep banking at Banner bank .

  Response from the owner

  Hi Maria, Thank you so much for the five star review and for your kind comments. We are happy to have you as a Banner Bank client. We will pass along your comments to the team.

• S

  Shirley McAninch
  1

  Left setting while employees all went on break. Lobby was empty with only me setting there. I was planning on transferring my accounts here from North Bend branch. I had just sold my home and relocated to Tigard. I preferred the Tualatin Branch but they didn't have safety deposit boxes. They sent me to this branch and Teller even called ahead and told them I was coming. I was greeted when I came in and was told to have a seat and someone was going to be back in a few minutes. After About 10 minutes of setting there alone I left and will not return. Do the employees not have customer service training? I have worked in banks and never treated a customer like that!

• B

  Bert Ma
  1

  Laurel Buncak in the lobby is one of the most unprofessional and unfriendly people I’ve ever met. Horrendous customer service, complete disregard for customers, and also she and all other staff weren’t wearing masks when I walked in. Literally the worst banking experience of my life. Stay away from Banner at all costs.

  Response from the owner

  Bert, please accept my sincerest apologies for the unsatisfactory service you recently experienced with us. This is certainly not the experience we strive to provide. I have forwarded your feedback along to the management team that oversees the Lake Grove branch. They echo my sentiments and welcome a chance to discuss your concerns. Should you be interested, you can reach them at (503) 534-1000.

• L

  Linda Owen
  2

  I banked with banner for more then five years. I can honestly say I've had a better time with Wells fargo since switching. More ATMs, better service. I could go on and on.

  Response from the owner

  Hi Linda, Thank you for your feedback, we will pass along your comments to management. While we can’t compete with the number of ATM's provided by big banks, our Connected Checking, Rewards Checking, Interest Checking and Banner’s Best Checking accounts offer various levels of nationwide ATM surcharge rebates.

• B

  B Kensington
  1

  Just signed up and already not impressed. Hate to leave negative reviews but my service here has been so lacking and I've only been a customer for a few months sadly. Would choose another bank in my opinion.

  Response from the owner

  Hi Bree, thank you for taking the time to give us your feedback. We're sorry to hear that we aren't meeting your needs and will be sure to pass your feedback along to the right people. Quality is one of our core values here at Banner, and we'd like to provide a better experience for you.

• R

  Robert Landis
  5

  Used the atm to deposit cash per the one in Tualatin is not accepting deposits at this time.

  Response from the owner

  Dear Reviewer - we're sorry to hear about your inconvenient experience with one of our ATMs. If you have concerns, we're happy to help; just give us a call at 1-800-272-9933, or visit the local branch if they're open. Thanks for sharing your experience with us.