BankFive N Main St, Fall River

BankFive Reviews

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  Taylor Hilst
  5

  Claudette and her team (especially Danielle and Lindsay) were absolutely amazing to work with. SO responsive, even during off-hours, and worked incredibly quickly. I would HIGHLY recommend, especially for first time homebuyers!

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  Angela Melo-Pavao
  5

  The crew there is just unbelievable Professional and just so helpful. Everyone of them have gone out of their way to help me. Above and beyond-hard to find these days

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  Mary Rezendes
  1

  I have been with Bank Five many years. My first mortgage they were amazing. Just went to refinance and the staff seem incompetent. Will never use their mortgage services again no matter the rate.

  Response from the owner

  Hi Mary, We are very sorry to hear about the frustrations you experienced during your recent refinancing with us. I understand that our Director of Residential & Consumer Lending reached out to you yesterday to apologize and to learn more about your experience, but I wanted to extend our apologies here as well. Please know that we value your feedback and will use it as an opportunity to further coach our staff and improve our processes and customer service. Thank you for bringing these concerns to us. Best, BankFive

• S

  Sue Bradley
  1

  Awful customer service. Deposit operations manager Vicky Hathaway refused to take responsibility for withdrawing money from my uncle's account and returning it to the U.S Treasury in error. Then, she refused to help us get back the money that was rightfully his. Unbelievable mess she caused. Had to get Congessman Kennedy office involved to resolve. DO NOT BANK HERE!!!! As you know, neither of those circumstances apply to my uncle. He is NOT deceased and his account was active. Your bank did not assist us in resolving the issue

  Response from the owner

  Hi Sue, While we cannot discuss the private details of your uncle’s situation on a public forum such as this one, we can explain the two circumstances under which we would send customer account funds to a government agency: 1.) When we are notified of the death of a customer whose account has received a Social Security payment, we are legally obligated to return those funds to Social Security. 2.) If an account is dormant for two years following multiple attempts to contact the account holder, we are obligated to follow Massachusetts abandoned property laws, which require us to send the funds to the state of Massachusetts. In either of the above cases, we try to assist customers in navigating the government’s processes. If you require any further assistance, please don't hesitate to contact us at (774) 888-6100. Thanks, BankFive

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  Alicia Kadlec
  5

  Very Helpful & Friendly Bank Tellers At This Branch... Been Doing Business Here For YRS, And Will Continue!!! MARIA & HELEN Are The "Best" Thank You Both For Always Helping Me. You Have My 5 - Star Rating ⭐⭐⭐⭐⭐

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  Joyce Anctil
  5

  Thank you to Martha in customer service. So pleasant and helpful on a busy Saturday morning!

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  aa. gg.
  1

  AVOID THIS BANK!!! THEY WILL MAKE EVERY EXCUSE UNDER THE SUN TO NOT LET YOU DISPUTE OR FILE CLAIMS ON CHARGES YOU DON'T AGREE WITH/ DON'T RECOGNIZE. TOO MANY LIARS HERE.

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  Cynthia Couto
  5

  The teller gave the correct amount of money. Thank you.