Bank OZK Chenal Pkwy, Little Rock

Bank OZK Reviews

• F

  Ferndale Moixs
  1

  Is this branch closed permanently? Came by on Monday June 6th at 11:08 am and the place was closed. No signs indicating why it isn't staffed. If it's closed permanently, Google needs to be updated. For folks living or working west of I-430, the only branch option is on Taylor Loop (which has an awesome staff!) or the headquarters (which has a rather intimidating curb vibe). I now have to drive 30 minutes round trip out of my way to make a cash deposit.

  Response from the owner

  Hi Ferndale. Sorry to hear you had a negative experience when attempting to visit our Bank OZK branch on Chenal Pkwy. We appreciate you providing this feedback as it allows us to continue to improve.

• C

  Coty Mathews
  1

  Horrible service took half an hour in the drive thru lobby is apparently close worst branch in all of Central Arkansas.

  Response from the owner

  Hi Coty, we are sorry that you had this experience. We appreciate you taking the time to let us know. Feedback such as this helps us figure out where we can improve. Thank you!

• J

  Jonathan One
  5

  Yesterday I went to drive -thru for deposit last minute before they closed,the young white guys and white young lady .they are good take care and work fast,friendly service

  Response from the owner

  Hello Jonathan. We're so sorry you had a negative experience. Thank you for letting us know so that we can continue to look for opportunities to improve.

• W

  Will H
  1

  Did not feel welcome at the Bank OZK Chenal Pwky branch and found the employees to not be helpful. I asked a teller if she could help me add someone to my bank account. She turned me away and said they were “too busy” and that I should come back in an hour. I was the only customer in the bank. I’ve only had positive experiences in the past with Bank of the Ozarks but was disappointed with how they treat their customers here.

  Response from the owner

  Hi Will, we apologize that you did not have a positive experience at our branch. It is important to us that our standards are upheld at every one of our locations. We have contacted the manager at this location and made them aware of the situation. Thank you for your feedback! It will help us improve future experiences for our customers.

• S

  Shane
  1

  Literally every time I come to make my deposits for my job on Saturday I’m waiting over 30 minutes for these people to literally count money when I’m the only person there. I don’t know what’s going on here but they need to get it together

  Response from the owner

  Hi Shane, We're so sorry you had a negative experience. You deserve the best service possible. Thank you for letting us know about this so we understand how we can improve.

• M

  Mark Pelon
  1

  Refused to give me back an overdraft fee

• l

  lance Williams
  5

  Extremely friendly and helpful staff, also clean/modern.