Bank OZK Central Ave, Hot Springs

Bank OZK Reviews

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  melissa brown
  1

  Wow u guys have bad reviews...should of read..before opening account. U guys r charging me $5 to get money out of oaklawn atm...it's saying an inquiry..n neverrrrr inquire.. no one will take it off.one lady said if get new card can get money back...?? She was rude n basically saying can get money back with a huge Hassel..

  Response from the owner

  Hi Melissa. We apologize for the issues you’ve experienced. Customer satisfaction is our top priority, and we'd be happy to take a look at this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you!

• K

  Kathryn Shepherd
  1

  I do not & WOULD NOT use this bank for my personal banking, my business uses it. The customer service is awful. The tellers are not friendly at all & they all seem incompetent. Also it takes FOREVER, they are so slow about everything. My personal bank, Arvest, is so much better!!!

  Response from the owner

  Hello Kathryn. We're sorry you had a negative experience. You deserve the best service possible and it sounds like we missed the mark this time. We appreciate you providing this feedback, as it helps us to provide better service to our customers in the future. Thank you.

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  William Pike
  1

  Been with OZK for several years and things were always between good and fair but a couple months back made an appt with Crystal to open up a CD and Money Market account - showed up on time at 2:00 called for them letting me in (COVID) told by Crystal in a patronizing tone that someone else came in off the street and could I wait. I waited 40min. left, then received a call 2 1/2 hrs later by a sarcastic voice to reschedule . Nope I guess OZK doesn’t need my business. Still have an acct but not making any more deposits and closing soon.

  Response from the owner

  Hello William. We're so sorry you had a negative experience. You deserve the best service possible. Thank you for letting us know about this so we understand how we can improve.

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  Adnan And Sana Umer
  1

  Today was a very bad experience with the bank for family I referred to go open an account. Discrimination is a horrible thing and I will and make sure all my family members find a new place to business with. Who would think in 2019 people are still this way. UPDATE Also in 2021 i finally got my last family member to close their account so unprofessional they also had a horrible experience even with the bank manager who would not help at all, these being long time elders who had banked many many years here. Such a shame for their actions, but hey in this state banks are every block we are at a great bank now.

  Response from the owner

  Hello, I am sorry you had a negative experience. I have reported this to our Customer Care team. Thank you for reaching out so that we may address this issue and work to provide exceptional experiences. Thank you.

• Y

  Yaya Jones
  2

  I have always had great customer Service with this bank. Then it seems like the past 6 months it has dramatically changed. I have called with some concerns and ask to speak with someone that can help. I was not given the chance to speak with an account advisor, and in the end not helped.

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  Nick Scurra
  1

  This bank turned out to be awful after years of business together. Management changed & went down hill from there. If not for 1 employee we would have left years earlier. I'd look elsewhere.

  Response from the owner

  Hi Nick, We're so sorry you had a negative experience. You deserve the best service possible. Thank you for letting us know about this so we understand how we can improve.

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  Glen Briggs
  1

  Went to deposit state farm insurance check in our account signed by all three names on check. Second time something has happened at this

  Response from the owner

  Hi Glen, we are sorry that we missed the mark with you. If you would like to discuss this further, please feel free to reach out to our Customer Care Team at 800-274-4482 Monday through Friday from 7am to 7pm CT and Saturday from 7am to 4pm CT.

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  Rio Powell
  1

  Worst bank ever bank manager is incompetent some tellers are rude switching accounts asap! Cleveland Ave GA

  Response from the owner

  Hi Rio, we are so sorry we missed the mark with you. We appreciate your feedback as it helps us know where we need to improve. If you would like to discuss this experience further, please contact us on Facebook via private message or contact our Customer Care Team at at 800-274-4482 Monday through Friday from 7am to 7pm CT and Saturday from 7am to 4pm CT.