Bank of Wisconsin Dells Superior St, Wisconsin Dells

Bank of Wisconsin Dells Reviews

• K

  Kaylee Kempka
  2

  I manage a small shop in the area, my company chose this bank as theirs. If I could choose to go somewhere else I would. My company doesn’t do night deposits and wants us to deposits in person. I work anywhere from 5-7 days a week which makes it hard to get to the bank sometimes. Apparently you can only go in the drive through if you have two or less deposits, so I was made to go inside the lobby when I had 3 or 4. This is extremely inconvenient especially with all the stuff going on right now. Even when I go into the lobby if I have more than 3 deposits I feel so much judgement from the tellers. And they always looks so annoyed. I myself want to get to the bank more but with clashing hours (and personally living far away) it’s difficult. Why am I made to feel unwelcome and looked down at? I go to the bank 1-3x a week since February and I think I’ve only had 4 good experiences. I need to take the money there and I’m made to feel like they are annoyed at me for doing so. I am always nice and patient to everyone there (working in retail makes you know the abuse customer service people get) I absolutely hate going to the bank now, which has never been an issue with past jobs banks. I am so glad this is not my personal bank. I was going to give 1 star but I gave 2 because there are a few nice people I’ve dealt with. I think her name is Heather, (dark hair) and a man named Andrew. Have your other employees learn from them on how to make your customers feel. Because those two have never made me feel bad about coming in.

  Response from the owner

  We appreciate your feedback and apologize for the inconvenience COVID-19 has caused. Bank of Wisconsin Dells has taken extra precautions in an effort to keep everyone safe and healthy. This includes directing the majority of our customers to drive-up, which has increased traffic. Therefore, we ask that customers with multiple transactions use our lobby to alleviate wait times in the drive-up lanes. We pride ourselves on great customer service and would like to address your concerns personally to get a better understanding of what transpired. Please call (608) 253-1111 and ask for CSR Manager, Rachel Deering, so she can discuss with you further.

• W

  Wisconsin DIY Guy
  1

  This is the most backwards bank I have ever dealt with over the years. Bankers hours. Not too helpful on phone. Unable to lookup account numbers by last name, you have to know the exact number. Very few online tools, just about EVERYTHING needs to be with a paper form you have to print and mail back to them, or you have to drive there from out of town and take a day off work due to their hours.

  Response from the owner

  Bank of Wisconsin Dells takes the protection of our customers’ personal information with the utmost regard. Therefore, we require customers to provide certain detailed information in order to validate with whom we are working. Please call (608) 253-1111 and ask for Senior Vice President, Kimberly Pearson, so she can address your concerns personally. Thank you for your feedback and we apologize for any inconvenience.

• B

  Brittney Marcov
  5

  LOVE this bank, I have been with them for almost 2 years and have never had any issues. They have always answered my questions (even the ridiculous ones lol) and helped when needed. The staff is always so polite. I usually go to the location in lake delton for everything! I had a fraud alert recently and they notified me the minute it went through and it was taken care of so fast. I really appreciate the service and the patience they give.

• s

  scott j
  5

  Great place to bank for business or personal accounts, the staff is very friendly and professional and always greeted by a smile when you walk in the door!

  Response from the owner

  Thank you for the positive comments about our staff! We appreciate you taking the time to share your experience with us!

• M

  Miranda Smothers
  1

  This bank is indeed NOT open until 5pm on weekdays. They are only open until 4pm Monday-Thursday... would’ve been nice to know, seeing as how I left work early to race here from Madison to make it before 5pm, to get here, and find out they closed an hour ago. Update your hours online BWD so it saves someone else the gas, time, and frustration. Thank you for nothing. Will not be returning.

• T

  Thomas Croke
  5

  I moved several accounts to this bank. I was greatly impressed with the service I received from Darlene Berry. She was knowledgeable, courteous and professional. Best customer service!

  Response from the owner

  Thank you Thomas! We are so glad you were impressed with your experience at BWD and with Darlene. We look forward to working with you and providing quality service for your future banking needs.

• J

  Jimmy Motz
  1

  I have banked here for a # of years and their customer service is awful, especially at the small drive up downtown Wisconsin Dells, the young man working their needs serious customer service training. I will be closing all my accounts on Monday morning and taking my money elsewhere

  Response from the owner

  At the Bank of Wisconsin Dells, we pride ourselves on great customer service. Kim Pearson, Senior Vice President at our Dells location, would like to meet with you to address your recent experience and the transaction that occurred. We will be reaching out to you to follow up on your recent visit.

• S

  SunGodReese68
  1

  We went there to break cash there but they told us we couldn't break cash because we didn't have an account.