Bank of the Flint Hills E Bertrand Ave, St Marys

Bank of the Flint Hills Reviews

• M

  Matthew Hamilton
  5

  This is a very nice bank. The people there are super friendly and helpful. There is a small town environment, but still allows for business. They are patient and helpful to stupid people who have no idea what they are doing(speaking from experience). I definitely recommend coming here if you want a good experience and staff for years to come.

  Response from the owner

  Matthew, thank you very much for the 5-star review and kind words! We appreciate the opportunity to be your bank!!

• T

  Taryn Taylor
  2

  Update: Had a great conversation with the branch manager. The issue was not with the bank as a whole, rather just with one employee. They are taking steps to win back our trust and keep our business. I greatly value how seriously they are taking our concerns. I’ve had the absolute worst costumer service at this bank. Denise from the St Mary’s branch is very rude and unprofessional. I’ve never been treated so poorly on multiple occasions by someone than I have with Denise at the St Mary’s branch. If you must bank with this bank, I urge you to avoid the St Mary’s branch. Go to the location in Manhattan. They are extremely friendly and accommodating. However, Denise has ruined my views on the bank as a whole.

  Response from the owner

  Taryn, thank you for taking the time to share your recent experience. We appreciate you giving us the chance to serve you better.

• P

  Proto- Tyrant
  3

  I'm giving this bank a 3 star review not solely based on the employees that work there which are really nice but because of the annoying customers that drive up to the window and take 10 to 20 minutes just to make a withdrawal or deposit money into their account or whatever it may be and I was waiting for at least 10 minutes because some old folks took forever to figure out what they were doing and not minding the people waiting behind them! Also I'd like to add that the ATM'S really should start dispensing $1 Bill's and not only in withdrawals of $10 $20 and so forth it is really frustrating to drive up to the window and end up waiting minutes on end just to take out a few dollars. As a long time member I've never had that kind of experience waiting so long.

  Response from the owner

  Hi Proto-Tyrant, thank you for your review! I'm sorry you experienced a longer than normal wait recently. We have had an increase in our drive-thru traffic because our lobbies are currently closed. We will continue to work toward faster transaction times. Thank you also for the feedback on the ATM's. Unfortunately, the ATM monetary dispense software is limited by the manufacturer to the larger denominations you receive. We are sorry for the inconvenience this may cause you and we appreciate your loyalty and review. - Bank of the Flint Hills

• T

  Todd Konkel
  4

  I have banked personally and for business with what was St. Mary's State Bank, now Bank of Flint Hills, for 12 years or so. The people there have always been and still are extremely friendly, helpful and as efficient as possible in my opinion. Since the purchase of St. Marys State Bank by Bank of Flint Hills though, there seems to be systems in place that don't allow for the same sort of efficiency that I once witnessed. Perhaps it is new software, computer systems, or simply new growth pains and kinks still being worked out, but the time it takes to do simple transactions such as deposits and the like has increased tremendously. Not good and I hope it gets corrected soon. The wonderful people there 5 stars plus. The "banking efficiency" experience 3 stars.

  Response from the owner

  Todd, thank you for your review. You are correct, there are new and advanced systems and software in place that was not there previously. It does take time to adjust to the new technology of scanning transactions immediately, which allows customers to see their transactions instantaneously. We are actively working to get better (and faster) and look forward to continuing to serve you. Todd, we completely agree with you about how amazing our people are, if we could rate them 10 stars...we would!

• S

  Sharon Ronsse
  5

  I love this bank. My family has been banking with these wonderful people since the bank opened decades ago. Everyone is so friendly and helpful and Steve Mees, the manager, is always so great. Hi to Becky, Peggy, and all my other good friends there.

  Response from the owner

  Sharon, thank you so much for your wonderful review! We appreciate you taking the time to do this and for being such a loyal customer.

• d

  dean kent
  1

  Poor environment for business and customer service . We did meet the assistant vice president ( Ronda Devader) Just a promises. She could not help us with our matter . Don't not invest with this bank . We are looking for another bank for our business .

  Response from the owner

  Hi Dean, thank you for contacting us. We are so sorry to hear about your unpleasant experience. We take great pride in our customer service and we will work to remedy the situation, if possible. If you would like us to contact you, please send your contact information to [email protected]. Thank you.

• E

  Eric Williams
  5

  Really nice employees, always incredibly helpful. I don't have an account with this bank, but I do sometimes have to stop in here to cash in some coins or exchange bills.

  Response from the owner

  Eric, thanks for your review! We'd love to be your bank, stop by and chat with us next time and let's see if we can find an account that works for you!