Bank of Canton Washington St, Canton

Bank of Canton Reviews

• J

  Jeremy Scott
  5

  I have been a customer of The Bank of Canton for over 50 years. During the entire time, their customer service has always been beyond exemplary. Call them up and a real person answers the phone right away. Try getting that with any other banks. Branch managers Juan and David are over the top customer service oriented. David spent much time and effort assisting me with my PPP applications. Juan is always available to assist in personal banking matters. All the tellers are friendly and the staff that is there today will be the staff that will be there tomorrow and the next day. If you are looking for world class local service with all of the features and benefits of the regional and national banks - I HIGHLY recommend The Bank of Canton.

  Response from the owner

  Jeremy - Thank you very much for the review & the stars! Always great to hear from our customers. We're very glad you enjoy working with our team - thanks for sharing your experience!

• J

  Jeremy B
  3

  I live at home with my parents. I tried to get some alone time during the COVID-19 pandemic. The library was not open. So I sat in my car in the parking lot, and someone from the bank called the police on me for looking suspicious. Edit: It was nice of the bank to respond. Do you care about my safety when you call the police?... The parking lot signs are unclear because there are three loosely connected parking lots in the area, and it is unclear which one belongs to the bank, and which one belongs to restaurants nearby. Thanks for the polite reply anyway. I gave you guys more stars.

  Response from the owner

  Hello Jeremy – We monitor our parking lots for the safety and security of our customers & staff. To avoid possible misunderstandings, we remind our guests on several signs throughout our 557 Washington Street parking lot that the lot is reserved for Bank of Canton customers while they are conducting business at our branch. When individuals spend long periods of time in the lot, we may contact the police to investigate the situation to ensure that our branches remain safe for everybody. We hope this clarifies our policy and our commitment to maintaining a secure banking environment for our customers, guests and staff.

• A

  Alex Bushkoff
  1

  I had a very negative experience with the mortgage lending department during a refinance loan. I was told by Dee Reddington that my refinance would be "no-cost", and that all I was liable for was a $350 appraisal fee. Somehow, through numerous smoke and mirrors that would be incomprehensible to anyone without years of experience in the industry, my "no cost" refinance ended up costing me $3,500 on the day of the closing. No one from the bank bothered to explain this in plain English. In the end it worked out, but only because the closing attorney walked me through it. Bottom line, they don't really care about the customer, they just want their fee. Adding to this, they made an error on my form 1098, forcing me to amend my already filed tax return and pay back a portion of my federal refund. All they could say was "Sorry, talk to your accountant". They've since tried to have me refer them to others with cheap gifts and flowery cards. Not a chance, in fact I now actively discourage others from using them and will continue to do so. I've had much better experiences at much larger (Wells Fargo, Chase) lenders than at this small, supposedly customer friendly establishment.

  Response from the owner

  Hello Alex – I'm very sorry to learn of the miscommunication surrounding your recent closing & escrow requirements. It sounds like we did a poor job of explaining the process; our customers should never be surprised at their closing. Our level of service is extremely important to us, and when we don't meet basic customer service standards – let alone the higher standards we set for everyone in our organization – it's very disappointing to hear. I do appreciate you bringing your experience to our attention (I have shared your post with our senior mortgage staff) and I will reach out to you offline by the end of the day. - Steven

• A

  Albert Patten
  1

  Rude staff horrible hours and the ATM is very unreliable especially when it says you have to fill out an envelope with your information to make a deposit and then it times out and the bank accuses you of fraud because you couldn't get the envelope back in the ATM in 30 seconds I didn't even try to make a transaction after and once again they tried to accuse me of fraud the next day even though I've never had a negative balance or tried to spend any money out of my account until I spoke to them they still froze my account and my family has done business with them for three generations it's a joke especially when they explain to me that you don't even have to fill out the envelope but it says you have to on the screen I will be changing banks soon this was such a major inconvenience especially because I was traveling the next day and they took my ATM card so I had nothing to travel with I don't understand why it was a very small deposit and I had way more money in my account than the deposit was there was no need for suspicion and they make it very difficult for you to check your balance over the phone when they're closed it's nearly impossible to find the number to check your balance and then they want all your information like I keep my account number on hand most banks would just ask for your ATM card number and your pin it's like they enjoy making it difficult to access your own money it will be worth the effort of changing all my direct deposits and routing numbers just to get away from this bank I've had enough I will not keep jumping through hoops like a trained animal just so I can use my own bank account I hope you guys enjoy losing several customers over one minor issue that you guys blew out of proportion none of my friends or family will use your bank ever again I could keep going with a list of complaints but I think that's enough avoid this bank at all costs unless you want to be treated like a criminal they do not live up to the Canton name or level of integrity I'm done with my rant now

  Response from the owner

  Hello Albert – If we spot significant irregularities or inconsistencies with a customer’s transactions or ATM use, we first make sure their accounts and information are safe. Our team is trained to ask questions to confirm there hasn’t been any unauthorized activity or fraud. You may have misunderstood our intentions; these questions are not personal accusations. They are being asked for your security. This respectful and proactive approach in questioning irregularities and/or inconsistencies in our normal account practices has allowed us to save a number of clients from becoming victims of account fraud. Certainly, our collaboration with the Canton Police Department in investigating certain transactions has saved some of our elderly clients thousands of dollars in prevented fraud. We (and other banks) would never ask for your debit card number and PIN; as we advise our customers, that is actually a common trick used by scammers to get your account information. As for ATMs, ours (like most ATMs) are equipped to protect cards that may be accidentally abandoned by pulling them into the machine. This prevents another individual from finding your card and using it without your consent. When this happens, we can return the card to its owner anytime during business hours. We hope you find this clarification helpful. If you would like to discuss your experience further, we invite you to call 1-888-828-1690 and our Vice President of Branch Management and Administration David Scarcella will be happy to speak with you.

• C

  Cheri Bee
  5

  Staff is so nice, always remembers my name and my Dad. Never had any issues with banking here.

  Response from the owner

  A belated "thank you" for your review, Cheri - we appreciate it!

• W

  WhatWillieThinks
  2

  Seemed annoyed with having to answer questions

  Response from the owner

  Hi William – Thank you for your feedback. We pride ourselves on providing outstanding service and finding solutions. Due to COVID-19, we've had to temporarily adjust our branch protocols to keep customers and staff safe. Currently, we do require appointments for lobby visits, and every Bank of Canton employee will provide the same responses about current service delivery options and timetables – but we always offer solutions to ensure people's financial needs are met, as we hope you experienced today. If you'd like to discuss your visit further, our vice president of branch management & administration David Scarcella would be happy to speak with you.