Bank of America (with Drive-thru ATM) Jacaranda Blvd, Venice

Bank of America (with Drive-thru ATM) Reviews

• J

  John Carpenter
  5

  I had a transfer of funds issue, I met with Mr. Le , he did a great job of helping me get this issue straightened out. Thank you

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America, John. We appreciate you taking the time to let us know.

• V

  Va Ve
  5

  Good customer service. Should have more tellers to speed up the line.

  Response from the owner

  Hi, Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know.^sam

• M

  Mikey B
  1

  Venice Jacaranda branch lacks customer care and service my experience with tellers there was unpleasant as a business owner I bring my business and accounts other elsewhere

  Response from the owner

  Hi Mikey, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Amy Stehlar
  1

  Line is always literally to the door no matter the time of day. I have to go here for work and I waste at least 30+ minutes of my work day standing in line for something so simple as picking up night deposit receipts.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• P

  Patty Morgan
  1

  I am terribly disappointed in this branch. Right inside the front door I was stopped by an employee asking if I had a mask to wear, I understand it's her job to ask and she was very polite about it. I told her I gave a medical disability and cannot wear one. She then started asking me why I was at the bank today, I said to make a deposit, will it be a check or cash? As though this is anyone's business but mine. Why would I want to discuss my financial intentions at the front door in the common area? I told her what I was doing, I was completely taken by surprise or I would have never had that discussion in that location. She then said I could follow the footprints to go to the teller area! When there I could not see a teller so I started to fill out my deposit slip, thinking they would be right back. I looked over and saw a few wisps of hair about the next computer and realized that's where I should be. I said oh, I didn't see you. She said she knew I'd come over when I was ready. She never acknowledged she was over there like When you're ready I can help you or anything like that to direct me. I handed her my credit card and said I'd be taking a cash advance and depositing it. She looks at my card and says Did you call them and say you were going to do this? No, I never have in my life. Well, she said. I don't know anything about this one, it may not go through! SERIOUSLY, it was my Capital One venture card! I use it for my airline miles. I guess she didn't bother to look to see who it was distributed from. Such incredibly POOR CUSTOMER SERVICE! Will never return to that branch. Bank of America needs to do some serious retraining there!!

• K

  K Mag
  1

  Absolute worst service I’ve ever had in a bank. You should be ashamed.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• T

  Total Access Reviews
  1

  Terrible hours and unable to access my money. Will be searching for a new bank after 18 years of being a loyal customer.

  Response from the owner

  Hi. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jessica Bassett
  5

  Great bank. Best bank I've ever used. No fees, no problems, great customer service.

• D

  Denis R
  1

  Every time I go too this location they are slower than a turtle... how can you only have 1 banker behind the counter.. and 6 other BoA employees all on the floor...

• D

  Daniel Glauser
  1

  Worst Bank of America I’ve ever been to.... only one person working at the desk, over 10 people in line. Absolutely ridiculous. Took me over 30min to just get some money out of my account. Avoid this place for sure!!!!