Bank of America (with Drive-thru ATM) Deer Park Ave, Deer Park

Bank of America (with Drive-thru ATM) Reviews

• G

  Greg Hamilton
  1

  I came here to open a business account and due to covid, I was asked to come back another day. I made an appointment and the banker called to confirm the date and time. When I showed up I patiently waited, only to have the banker take another customer who waited without an appointment. When I confronted them about this they acted as if they were not aware.

  Response from the owner

  Hi Greg. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• P

  Peter Kim
  5

  I just want to say thanks to Jason Kimlick who helped out with the first auto lease buyout. He is very professional and explained step by step how it works. Two thumbs up!!!

  Response from the owner

  Hi Peter, thanks for letting us know how helpful Jason Kimlick was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• M

  Maria Corpeno
  5

  I had an amazing experience here today. I was greeted right away by Joseph (manager) and he was super friendly and informative. He checked in with me right away and told me to take a seat (it was busy) but to my surprise I didn’t even wait 2 minutes. He then walked me over and introduced me to Shana and he explained in brief words my needs. Shana took care of me fast but she did not rush me at all. She was super informative, sweet and professional. They are even helping me towards the best credit I can have. Thank you for a wonderful experience and for taking my time into consideration. The bank also smelled really good. Before I left Jospeh made sure I was happy and I was. Thank you again!

• J

  Jen Von
  1

  I had called this location for an hour and I had been hung up on (Phone picked up and then hung up), called again and it just rang and rang. I had lost my purse at the ATM and just needed to see if anyone turned it in.

  Response from the owner

  Hi Jen. We apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• M

  Muhammad Wasif official
  1

  Worst customers service ever if bank or either any business can’t help customers in hard time customers don’t need them in good time hope they fixed eventually

  Response from the owner

  Hi Muhammad. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^teresa

• N

  Nik Nagpal
  1

  Atm swallowed my debit card, took multiple days and hours and issue still is not resolved

• S

  Said Bashir Shah
  1

  Waited 45 minutes and still no help, slowest bank I have ever been in. Huge waste of time for customer service issues

• A

  Abe Martinez
  5

  Always get the right help when i come in. Staff is very knowledgable , in and out. great location

• A

  Ana R.
  5

  Efficient, good service, I recommend it.

  Response from the owner

  Hello Ana, thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^michael

• j

  jose Orellana
  1

  My card was left inside the ATM :(

  Response from the owner

  Hi Jose. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines