Bank-Fund Staff Federal Credit Union IFC Branch K St, Washington

Bank-Fund Staff Federal Credit Union IFC Branch Reviews

• A

  Aziz Taha
  1

  Poor customer services and the credit officers are the worst you will ever deal with. I took my business somewhere else.

• S

  Safari Nacharo
  1

  I have been a loyal and longtime member. For a year now I notice horrible and unprofessional customer service. I had an issue in September when i was locked out of my account due to password issue. I called the customer service number and i was put on hold for 20 minutes. When the lady came on she put me on hold for another 20 minutes as she tried to do something. when i asked her if she was still with me she said yes. After 45 minutes i asked her again about what's happening. She apologized and said "Ooh i thought you were changing your password. I was waiting for you to tell me that all is ok". I was mad-mad-mad-. I asked for her supervisor who came in and resolved the problem in less than 5 minutes. I complained to him but he sounded as though this was not a big issue. I did not receive any follow-up apology or explanation as to why it took me more than an hour ---all wasted.

• P

  Paola Klockner
  1

  I have been a longtime member and they have denied my refunds 3 times!! Last one I had was for $150 from a hotel which I had substantial proof that was emailed and mailed to them and they STILL rejected it. Another time I had a charge for $80 in the Bronx when I was using my card at the same time in Brooklyn and they STILL rejected it. I actually had to go to the Bronx to argue with the store to get it back. Lastly, I have a savings account with plenty of money yet I still have to argue with them for overdraft fees when the money should have been taken from my savings. Smh member since 1996 still get this terrible service.!

• d

  d g
  1

  horrendous. I'm stranded at work by the highway as my Uber payment was rejected. I called BFSFCU, a pathetic excuse of a financial institution, and they told me that Fraud Security cancelled my card, unbeknownst to me or anyone else since they kept me on hold for 40 MINUTES AFTER I WAS TRANSFERRED. MIND YOU, I'M SITTING IN A ****** FIELD BY A HIGHWAY. I rage quit and called BFSFCU again, and was put on hold for another 20 minutes before I was transferred to fraud security AGAIN. I'm been on hold for 30 minutes now. I've been trying to contact BFSFCU for an hour and a half. 90 minutes. Should I just spend the night here by this street? Seems like the likeliest outcome at this moment. Let me know.

• G

  G J
  4

  I use this credit union as my "back up" bank for when I need a "brick and mortar" service beyond my primary account, which is online only. They've been solidly serving that purpose for over 15 years now.

• G

  Gisele A Lima
  1

  This credit Union is a nightmare! Run away and put your money somewhere else. You will have nothing but headaches dealing with these people. They are unprofessional and simply the worse!

• A

  Andrew York
  1

  Worst customer service I have ever dealt with from a bank.

• M

  Margaret Irving
  2

  Service has become awful! Attempting to refinance a mortgage through them with nothing but unprofessional and poor communication.

• B

  BP DT
  1

  Horrible customer service, horrible lending services, all around slow this bank institution could care less about you or your money.

• J

  Juliana Cardona
  1

  I really want to support a credit union but information is inconsitant at best.