Austin Bank S Main St, Rusk

Austin Bank Reviews

• M

  Mini Girl
  1

  I would say this bank offers the worst Customer service in the industry. It is truly nonexistent. You should count your blessings if you never have to talk with Tyler Centers (not sure he gave me his real name). Also, I didn't get the name of the Hispanic girl that works at the Rusk drive through on weekdays. She was also very rude and told me the exact opposite information than the "Tyler Centers" guy told me over the phone. They both acted as if I was bothering them, just by trying to take care of a deposit and activation of a debit card. I was looking for a a good bank 4 years ago when I went there. It looks like I'm still looking for a good bank, because this bank is NOT IT. I NEVER leave negative reviews, but I made an exception here because the service was THAT AWFUL.

• n

  nick mendoza
  1

  Been with these guys for over 3 years. Honestly worst bank ever. They offer no type of personal loans, or financing big purchases unless it’s brand new. There no is type of credit lines available. I constantly have to call because they lock out your card if you spend over 500. Been out of town when this happens and it’s terrible. You can tell how badly they hate their job if you ever have to call about anything.

  Response from the owner

  Nick, I am sorry to hear of your experience with our service. I will forward this information to the manager in Rusk to look into. I do know that there are usage limits on your debit card which are put in place to prevent fraud. Those can be bypassed if we are notified. I will have someone reach out to further discuss your concerns. Thank you, Maebeth Cotton

• T

  Tom Orbison
  5

  Austin Bank has the feeling of a HomeTown Bank really doing the community that was able to get all the loans that I needed for my business with no trouble and have built up a relationship with the local branch in Rusk Texas

• G

  Galley58
  5

  Great Bank. Why would you bank anywhere else?

• S

  Shelley Wood
  2

  Very disappointed lately on the customer service that I have been receiving from the tellers. Very rude. Like the customers are a nuisance.

  Response from the owner

  Ms. Wood, I am sorry you do not feel you are receiving the high level of customer service that Austin Bank prides itself on. I have forwarded your comments to the management in the Rusk office so that they may follow up. Should you wish to elaborate on your experience, you may reach me at [email protected].

• G

  Glynda Tibbit
  5

  Best Bank President In Rusk Texas!!!!!