Atlantic Union Bank Kenmore Ave, Fredericksburg

Atlantic Union Bank Reviews

• L

  Leigh Musick
  1

  Short blonde hair girl at the window. She obviously doesn’t like to make a mistake which is fine ..but her tone of voice is seriously unprofessional as we was telling her the amount we actually needed versus the amount we got she got mad.and was talking to us in a way she was trying to make us feel dumb.(raising her voice ,rolling her eyes when we asked a question ) Maybe she was having a bad day .. but her customer service shouldn’t be that way ..

  Response from the owner

  Leigh, thank you for reaching out to us to share this feedback. I am sorry to hear that this was your experience and would like to address this with the manager of that branch. Can you please email more details to [email protected] attn: Leah so that I can look into this for you? Thanks! - Leah

• J

  Jeanne Barry
  5

  Small parking lot, but you are in and out SO fast. Whether there's a line or not. The Tellers are kind, polite, professional and funny. The drive-thru is just as quick. Very clean inside and out.

  Response from the owner

  Thanks Jeanne! Glad to see your visits to the branch are so positive.

• m

  marshmello official
  1

  Lobby hours were to be open til 5 pm I got the at 445 and they were locked and I am currently sitting in the drive thru line bc they wouldn't allow anyone in to make a 5 second transaction very displeased when the sign on the door gave specific lobby hours

  Response from the owner

  Marshmello, we appreciate you reaching out and sharing your feedback with us. Currently, all of our branches are still operating under an appointment-only model. I did confirm with this branch that the sign about appointments is on the front door above the lobby hours you referenced. My sincere apologies for any confusion and inconvenience. If you would like to leave additional feedback, please reach out to us at [email protected]. Thanks! - Leah

• S

  Sheri Doggett
  5

  Very friendly staff and they are like most of downtown Fredericksburg VA. They decorate the front window for the seasons.

  Response from the owner

  Sheri , We appreciate you taking the time to share your experience at your branch. We value you as a customer. Thank you! JL

• C

  Chris Guinn
  5

  Absolutely love everyone that works there. Very professional and pleasant!!!!