Atlantic Union Bank Southgate Shopping Ctr, Culpeper

Atlantic Union Bank Reviews

• S

  Suphon Satayaphanitkul
  1

  On Monday, I drove through service and needed the change . It was traffic drive through that day so I haven’t had a Chance to count the coils that I got. So I realized it was missing one roll of dime so I went back there and asked for the teller told me that she had her balance correct after counting. So I called Tonda , manager there . She told me will ask teller and get back to me but she was not even call me back until today Wednesday:( we have the business with them for more than 14 years now. This is my first time with bad experiences from them . So disappointed ☹️. I think I may need to switch our business account to other bank. We don’t mind loosing only $5 of dime but at least they respond to something:( very upset 😡

  Response from the owner

  Suphon, thank you for reaching out. I am sorry to hear that this was your experience and have contacted the branch manager regarding this situation. You should be receiving a call before the end of the day from her. Please let us know if you have any other questions or concerns by emailing us at [email protected], we would love to hear from you! - Leah

• R

  Rudy Izzie
  1

  This bank is garbage. Do u want a 9 day hold on your deposits? Then bank here. The apps don’t work half the time as well. Lousy customer service and their rates are the highest in town.

  Response from the owner

  Hello Rudy, we are sorry to see that you have not been happy with your experiences at Atlantic Union Bank so far. If you could send us an email with your contact information to [email protected] we would be happy to have someone reach out to discuss this further with you. Thanks! - Leah

• r

  ron compton
  1

  The drive thru at this location sucks...Sat at the window for almost 5 minutes while Veronica was on the phone without even acknowledging that I was there. Finally she hangs up and then hands my deposit to another teller. Very poor customer service. Just another reason why I'm moving my accounts across the street to Wells Fargo.

  Response from the owner

  ron , I am sorry to hear that this was the experience you had at this branch. I will be bringing this up with the manager of this location so that she is aware of the situation that happened today. If you would like to add anything else about your experience, please reach out to us at [email protected] so that we can assist you further. Thanks, Leah

• A

  Angel E
  4

  The employees are typically very fast and pleasant, however there are times when they are in too much of a hurry and don't listen to exactly what you want.

  Response from the owner

  Hello Angel, thank you for sharing this feedback with us regarding our Culpeper South branch. We do apologize for any inconvenience and will be sure to make the branch manager of that location aware of this feedback. Thanks and have a great day! - Leah

• T

  Tyson Varrati
  5

  Love this bank and the employees. It makes me value the branch more knowing they are concerned about my business.