Atlantic Union Bank Forest Hill Ave, Richmond

Atlantic Union Bank Reviews

• S

  Samuel Palmer
  4

  I purchased shares of stock in AUB recently. I wanted to deposit $2500.00. They wanted to put a 5 day hold on my deposit claiming it was to protect me. The hold is designed to protect them. There is no protection for me as their customer. As a stockholder, it gives me and the bank protection. They wanted me to sign a paper protecting them in case I forgot about the 5-day hold. Again, they stated this is to protect me. Since their position was confusing, I had them give me back my check. I made a transfer to AUB as a deposit to open a checking account. The transfer took several days to be taken from my other bank. Terribly slow. I set up the mobile application and made a deposit. I checked my mobile application this morning and my account is on hold. Have I made a mistake? Should I be looking at other banks or assume the teller was misinformed? I went back to the branch and talked to the head teller. There are some changes in the system causing some misunderstandings. hat is resolved. A more accurate explanation of the 5-day hold will be given to the tellers. Meaning, the hold protects the bank and the customer.

  Response from the owner

  Hello Samuel, Thank you for taking the time to share your review. I am sorry to hear that your recent experience was less than a 5-star experience. I have forwarded your concern to the appropriate group to research. Since this is not a secure channel to locate or maintenance account information, would you be able to contact our Customer Care Center at 800-990-4828 to discuss the details of your concerns? I hope this helps! Thanks-Maiya

• R

  Richard Messer
  5

  Very friendly and knowledgeable group of representatives. Always provide the assistance I need in a professional and accommodating manner. A special thanks to the nice woman that served me at the drive-through yesterday. Quick, efficient and gave me a pen when mine ran out of ink! I hope to return the favor soon.

  Response from the owner

  Hi Richard, thanks for sharing this great review and for the 5 star rating! We are so glad to hear that our Bon Air branch is providing such excellent customer experience. I will be sure to share this with that team! Thanks again and have a great day! - Leah

• D

  Daniel Hammond
  5

  I was in this branch this morning making a business deposit and was extremely impressed with the friendliness of the staff. I was especially impressed with a young man, that has waited on me before, that I stopped and chatted with today. What a friendly and professional group! I enjoy doing business at this branch.

  Response from the owner

  Hi Daniel, thanks for sharing. We're very happy to hear of such a wonderful branch experience. I'll make sure they get your message.

• R

  Ronnie Agee
  5

  They are very helpful and will get in and out so you can go about your day. This location has very "hometown bank" vibe to it.

• r

  robert sneed
  5

  Friendly and Professional Rreat place to Bank!

  Response from the owner

  Hi Robert, thank you for the 5 star review and the feedback! We appreciate that you took the time to share this regarding our Bon Air location and will be sure to share this with that team. Have a great day and stay safe! - Leah