Atlantic Union Bank Boulevard, Colonial Heights

Atlantic Union Bank Reviews

• S

  Sherry Marshall
  1

  This Colonial Heights branch is the most inconvenient bank I have ever dealt with. One day it's open and the next closed. NO WARNING. How do people bank like this? It's very frustrating to waste your time to go there, only to find a note on the door to make an appointment.....what? The Iron Bridge branch is run much more business like, and it's ALWAYS open when it should be. VERY FRUSTRATING.

  Response from the owner

  Hi Sherry! I am sorry to hear of your recent experience with the Colonial Heights branch. I will certainly forward this information to the appropriate group to review and address. Thank you for sharing this information! -Maiya

• C

  Chelsea Fowler
  1

  Well the first months car payment was smooth and easy…. Second month not so much! My husband goes in to pay it and is told their machine is down and he’d have to go get cash and then come back. After stating it would end up being late cause we wouldn’t get back in time the employee was no help. It’s very frustrating that we just come to pay the bill at the branch since that’s the easiest way only to have to jump through hoops to get it done. Get the machine fixed! Do better!

  Response from the owner

  Hello Chelsea! We are sorry to hear about your experience with Atlantic Union Bank and we appreciate you bringing this to our attention. Please reach out to [email protected] so that we may discuss this further and hopefully provide you with some resolution. Thanks! -Maiya

• A

  Ashleigh dolphin
  1

  This bank used to have such convenient hours which is why we started banking with them years ago. Now they have the worst hours of any bank being that they close at 5:00 p.m. on weekdays and are now closed on Saturday. In addition, cash deposits on weekends do not automatically go through so you are completely out of luck on the weekends.

  Response from the owner

  Hello Ashleigh, we appreciate you reaching out and sharing your feedback with us regarding the change in hours as well as the cash availability. We do apologize for any inconvenience that the hours have caused and would be happy to chat more with you on the options we do have. Additionally, our teams are aware of the desire for instant cash availability and are hard at work to bring us to that point. Please feel free to email us at [email protected] so that we can discuss this more with you! Thanks and have a great day! - Leah

• R

  Rich Landrum
  5

  Great bank to do business with. I have been a customer for over 6 years and cannot find a thing to complain about. They are very Small Business friendly, which is great for me. So if you're like me and got tired of dealing with a mega bank with mega fees and wanted to always be treated in a friendly, professional manner .... You can't beat Union First Market Bank. Plus, their hours are great and open 6 days a week (In store branches). Like one of their TV commercials used to say, "Is wrong to love your bank?' I hope not, because I sure love mine.

• h

  haillee donaby
  1

  If I could leave 0 stars for this location, I would. I loved this bank but this locations employees are rude. I called the union bank and trust colonial heights va location to ask why my cash deposit didn't go through. Upon calling I was placed on hold for 12 minutes then rudely rushed on the phone by the female. She wouldn't allow me to speak then hung up after ignoring me. This location previously didn't update my address correctly either so my mail or billing address had two different addresses. I believe the lady I spoke with should not be in customer service with the treatment I received today.

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  Connie C
  5

  As of 2016 this bank has treated me very well they're kind and friendly and professional. When I call and they always make sure it is me. When there is a problem with my account they always take care of it with the least amount of stress for me. I would definitely recommend this branch.

• M

  Michael Akers
  5

  I’ve been at this branch when it was across the shopping center. Associates are always pleasant. Only drawback sometimes is when an associate has went to lunch. The line backs up sometimes, but it’s understandable.

  Response from the owner

  Michael, we appreciate your review and the 5 stars that you gave our Colonial Heights branch! We will be sure to pass this feedback along to the branch manager to review. Have a great day and stay safe! - Leah

• B

  Brandi Norton
  1

  Went to get a paper notarized. My child had to use the bathroom (bear in mind that all my bank accounts are Union accounts) and was told they didn't have a bathroom when I could see it through the door next to me! Was told to go next door to use the subway restroom! Find this pretty unacceptable to tell a customer!

  Response from the owner

  Hi Brandi, thank you for your review. I apologize for the recent experience you had at your local Union branch. Generally the restrooms in the branches are not for public use. The restroom may be located behind the teller line in some locations and may require a key or electronic key to access. I will be happy to have the Branch Manager follow up with you about your visit. Please email us [email protected]. We look forward to hearing from you, Brandi. Thank you -JW

• C

  Christopher Tyler
  1

  This branch is the worst. I will never direct anyone here. I have made cash and check deposits several times that we never posted to my account that they swore were never made (thank God for receipts). They have clueless tellers that give rude responses to questions and requests for help. Do your self a favor and drive to the branch in Chesterfield Meadows and stay far away from this branch of dolts.

• L

  Lise Batty
  5

  Every employee goes above and beyond. Best bank and branch of them all.

  Response from the owner

  Hello Lise! Thanks so much for the 5 stars and for this great review! I know our team will appreciate this and I am happy to share it with them! Have a great day and stay safe! - Leah