Atlantic Union Bank Iron Bridge Rd, Chester

Atlantic Union Bank Reviews

• Y

  Yulisa Macias
  1

  This bank need to have more stores open on saturday. This bank it the only open bank on saturday in colonial height, chester, and Richmond. Wait time is about a hour. Dont bank on this bank

  Response from the owner

  Yulisa , Thank you for reaching out and for sharing your concerns around our current banking hours. May I ask which branch location is most convenient to you so I can check on other branches in the area that may have Saturday hours? I would love to hear what type of transactions you are engaging in the most that bring you to the branch as we have several options like mobile check deposit, ATM deposit, etc. that may be useful to you if you are not able to visit a branch during the hours of operation. I would be happy to help explore and explain those options to you! I look forward to hearing back from you, have a great day .-Maiya

• S

  Scott Marshall
  1

  Inside was closed and it took almost 30min to get through the line outside.

  Response from the owner

  Hi Scott ! I am sorry to hear about your less than 5 star experience with our branch and the long wait times. I will forward this information to the appropriate group to research why this branch lobby isn't open. I apologize for the inconvenience this caused you. Thanks-Maiya

• J

  Jesse Crawford
  5

  Fabulous customer service! Helped me get a wire transfer out same day even though their appointments were fully booked. They let me sit in the car while Ms. Gist ran in and out of the bank with the paperwork. 5/5 stars

  Response from the owner

  Jesse, we appreciate you sharing your experience with our Iron Bridge branch and for the 5 star review! I will be sure to share these kind words with the branch team. Thanks and have a great day! - Leah

• T

  Trina Murphy
  1

  I am posting this not for myself but for a family member who is not tech savvy and for some reason, banks and unfortunately still banks with you guys. For what ever reason, this branch has an issue with putting in correct information and address for my relative. Statements and checks had the wrong information and it took multiple years to get this right. There was a couple people who used to work there that was on point, she was short and always had smile on her face, the other was a male with curly hair and smile. That's it, everyone else seemed to act like they have a chip on their shoulders and not worth their time. (That set up and atmosphere was horrible) That's another thing: the turn around is horrible! Luckily, he has moved and the other branch is so much better. Anybody please go anywhere but this branch! Waste of time and effort

  Response from the owner

  Trina, thank you for taking the time to share your family's experience, and I am sorry to hear we fell short. We would love to hear more and get details on how we can address these issues. If you would like, please reach out to us at [email protected]. -Jason

• T

  Tammy D
  1

  Only gave 1 srar because it wouldn't let me do no stars. Current staff are very rude, unfriendly and very condescending towards their customers. When you try to ask questions, they talk right on over you and act like they are doing you a favor by even allowing you in the bank. Don't bother asking for someone in charge to complain, they are always "in a meeting". This has happened several times.

  Response from the owner

  Hi Tammy, we are sorry to see that this has been your experience at our branch and would like the opportunity to discuss your experience(s) further with you. Please send us an email at [email protected] and reference this review so that we can chat more. Thanks! - Leah

• T

  Tania Melissa
  1

  New staff in the past couple months are not friendly. I miss the original Manager and staff. Do better.

  Response from the owner

  Hello Tania, we appreciate your feedback and are sorry to hear that you are not happy with the newer teammates in our Ironbridge Branch. We would like to discuss this further with you, please reach out to us at [email protected] so that we can get more detail/examples from you. Thanks! - Leah

• C

  C. D.
  5

  They have good interest rates and great customer service at the bank level. The corporate customer service could be better, but if I have any issues, I just go to the branch and they always go above and beyond to ensure that they either take care of everything or get the answers to my questions.

  Response from the owner

  C. , thank you for the 5 star review and for those kind words about our branch team. We are so pleased to hear that you have experienced such great customer service at our Ironbridge branch. Please feel free to reach out to us at [email protected] if you would like to share any other experiences that you have had or provide feedback to us. We hope to hear from you! - Leah

• T

  Tonya Lucas
  1

  To start I’d done research on small business accounts with a few financial institutions. My husband and I visited this as our 3rd and final stop. Totally of 6 workers. One at teller, 2 offices with just the bank rep no customers, 3 to assist walk ins. One of the 3 was obviously just standing back not really at a place to service anyone. My husband and I only customers. They say you need an appointment to open a business account. Thinking no-one is here and you all are doing NOTHING except for the teller window. Just bad representation, Miss Ma’am at the desk teeters an air of rudeness just poor customer service.

  Response from the owner

  Thank you Tonya for sharing that feedback with us regarding your experience with trying to open a business account at our Iron Bridge location. I am so sorry to hear that you and your husband experienced this service and will be reaching out to the branch to further investigate. If you would like, I would be happy to have a manager reach out to you further at your convenience. If you can send me an email at [email protected] with your contact information, I would be happy to pass that information along. Thanks! - Leah

• C

  Cathy Ashe
  5

  Always professional! We have had experience with this bank for 15 years and have never been disappointed.

• c

  chand456
  5

  Great service!!! I opened an account today and the representative was friendly, knowledgeable and up front with all fees and requirements. I will definitely be opening another business account there Monday! Thanks SC

  Response from the owner

  chand456, thank you for the 5 star review! We love to hear this and are happy to hear that you will be back to open a business account! Let us know if you have any additional feedback, we would love to hear from you. - Leah