Ascend Federal Credit Union Parrish Pl, Hendersonville

Ascend Federal Credit Union Reviews

• D

  David Grover
  1

  Shredded US Flag flying high, this veteran will never bank with an institute that cares so little about the basics.

  Response from the owner

  Hi David - Our Hendersonville team has replaced the flag and properly disposed of it. We appreciate you alerting us to the issue so it could be corrected.

• C

  Carole
  1

  In late December 2020 my brother who resides in another state and I went to open a new joint account at the Hendersonville location. I already had existing accounts with Ascend, but we specifically stated that our purpose was to open a new joint account. Upon visiting the Nashville, Charlotte Pike location on yesterday for a different matter, I learned that the new joint account was never opened but instead the Hendersonville guy placed our deposit in my existing account and put my brother on my existing account. Yet he gave us new checks, a new ATM card and account information in December. We left the bank in December thinking we opened a new account, but had not. While the Nashville office is still working to fix the problem, the first guy I spoke with at the Nashville location was not cordial so I requested that someone else assist me. The Nashville branch stated that there must have been a miscommunication problem. Well, we're still trying to figure out how in the "h***' he misunderstood when we clearly stated "We want to open a new account," and we provided all of our information and obtained new documents and information. Because it was closing time and her computer froze up, the matter was not resolved, but will carry over to next week. I had planned to make a deposit into the new account and fortunately had not done so. We had to redo all the paperwork a second time and we even got pinged today to notify us that credit reports were ran on us as if we were applying for a loan, which we were not. We simply wanted to put money into an account the first time around in December and now again in January. Now our credit reports are impacted. Ludicrous!!! TOTALLY DISSATISFIED WITH THE GENTLEMAN AT THE HENDERSONVILLE BRANCH!!! UPDATE: I must commend Lindsay as she promptly followed up first thing Monday morning to resolve the matter. We are most appreciative to Lindsay for fixing everything.

  Response from the owner

  Hi Carole - We're glad to hear that Lindsay was able to assist you. If you're still having issues, please feel free to reach out to us. We appreciate your feedback and membership with Ascend.

• V

  Victoria R
  1

  Worst bank ever. For a place that attempts at having the latest technology. It truly lacks in personnel relationships and useful advances. Their version of a teller is a person in a cubicle on a tiny screen. You would think it would've faster but instead they take longer to access a person not even in the same place as you. The app/website is a joke. First off if you can manage to do anything at all after every wall of verification and lag on theirs site. Go and behold the website doesn't even allow you to manage account safety unless you go to their branch with their short inconvenient business hours. The call center isn't even 24/7. So if your card is lost or stolen you'd pray hard and long no one uses it. B/c there is nothing you can do.

  Response from the owner

  Victoria, we’re sorry your experience was less than excellent. We make every effort to deliver fast, efficient service to all our members. We take security very seriously at Ascend. That’s why we require two-step authentication on our website. Many of our branches are open until 6 p.m., and many have Saturday hours. For a complete list of locations and hours, please visit https://www.ascendfcu.org/locations. If you have lost or suspect your debit or credit card has been stolen, during normal business hours contact us at 1-800-342-3086 to cancel/replace your card. For after hours, please call 1-800-250-9655. If you have a specific issue that still needs to be addressed, please email [email protected], and we can assist you. We hope you’ll give us another chance to earn your business.

• M

  Michael Spencer
  5

  I was a member of another credit union for 20 years and watch them become more like the Bank of America then a credit union. We ended up at Ascend because of a car loan having a better rate by 3 points... Best move we have done love Ascend

• L

  Luke Rhodes
  1

  As another business attempting to bring new business to this ascend branch this will be the first and very last time. Thanks to the loan officer with the completely unkept look (Don't remember his name) that lost his temper on me with me in front of a client. Completely unprofessional. Shame on you.

• M

  Michael Malone
  1

  A systems upgrade is nice but to literally shut down all bank functions for THREE Days is not good…unable to check bank balances, transfer funds etc.. NOT GOOD.. NOTRE IMPRESSED!

• B

  Bryan Woodard
  5

  Extremely easy, great service, and it's "banking without the bank"!!!!

• J

  Jack Mallett
  5

  Great branch with awesome employees. Not a long wait for anything.

  Response from the owner

  Thanks Jack!

• l

  logan braun
  5

  So fare it's been great. I like all the pluses you get for becoming a member.

• T

  Tanner McDaniel
  5

  Always as fast and as helpful as possible when I come in!