Ascend Federal Credit Union Rock Crusher Rd, Lewisburg

Ascend Federal Credit Union Reviews

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  Stephanie Burns
  5

  Update; They have reopened the lobby with covid precautions. I'm very pleased with their hospitality and cleanliness. I love the bank normally but during this Covid-19 crisis the bank has been ridiculous. They need to put plexiglass at the teller stations inside and open like everybody else has to because the drive threw is a joke. There is always a line out to the road and it goes so slow . The way the bank is built once you are in line there's no getting out .

  Response from the owner

  Hi Stephanie - Thank you for your feedback and your patience as we navigate the pandemic. We appreciate your membership with Ascend!

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  Steven Kolb
  1

  I received an email describing I can now pay my loan from an outside account. Great, right? Not so much. I logged into my Ascend account and had to link my personal bank account to the Ascend website. Once I linked my account I could see all my personal bank account activity on the Ascend website. This had me quite concerned. Then I started to receive emails from Ascend about my personal bank activity; the deposits I made, checks I had written, vendors where I shopped. Ascend now knew everything I was doing. Are kidding me? Who does this? Why not just ask for routing and account numbers so I can pay my loan from my outside account? Why do you need to link my bank account with your institution? And even then for some reason I still couldn’t make a payment toward my loan. I guess I’ll continue to use coupons and pay by mail until I take my loan elsewhere!

  Response from the owner

  Hi Steven - Thank you for taking the time to give us your feedback. It sounds like you signed up for our free Money Management budgeting software that allows you to get a glimpse of all of your finances in one location. Money Management is unrelated to the new loan payment function that we introduced. To use the tool to pay your loan visit https://ascend.org/loan-tools/pay and click the make a payment button. A screen will appear to guide you through that process. It is located outside of online banking. If you need additional help, reach out to us via direct message on any of our social media channels or via email at [email protected]. We'll be glad to help out.

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  Nancy Kocher
  2

  For the most point I live the credit union. But if the customer service continues to reflect your typical bank it won't matter where your money is. Just left branch. Specifically asked to have change out in checking and withdrawn from checking. She did it from the savings. With an "oh sorry". And it can't be changed because the transactions are ready there. Ugh. About as bad as giving 1B taxpayer money to Ukraine and only giving me $600. "Oh sorry"

  Response from the owner

  Hi Nancy - We're sorry to hear that your experience was anything less than excellent and we have passed this on to the appropriate management team. Would you send us an email to [email protected] or direct message us on any of our social media channels with your contact information so we can follow up?

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  Lis Ann Morehart
  2

  I’m usually an advocate for new technology, but the fact 100% of your check will not clear with the new kiosks until the next business day is extremely frustrating. The only time to deposit payroll checks is Friday morning and no one is ever available to speak with before going into work. The check is held through the weekend until Monday (or in this case Tuesday due to a holiday). 100% of it. That’s ridiculous. If I submit it first thing Friday morning it should be able to be cleared at some point. Or have a teller available when the bank opens.

  Response from the owner

  Thank you for your feedback as it helps us improve our member experience. We have passed your comments on to the appropriate teams. We appreciate your membership with Ascend and hope to see you again soon.

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  Jacob Perry
  1

  Hours posted aren't correct had to drive to Shelbyville for my information getting stolen even though they say they are open on Saturdays. If you have to deal with ascend make the drive to Columbia or Shelbyville where they actually work the hours they have posted

  Response from the owner

  Hi Jacob - We're sorry that you received incorrect information here on Google for the store hours. One of the unfortunate things about Google Business listings is that the public can submit changes to information. Thank you for the feedback and bringing this to our attention. We've submitted the change that the Lewisburg branch is closed on Saturdays. We highly recommend using the app or ascend.org for branch information including hours. We appreciate your membership.

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  Matthew Nelson
  1

  This company is a joke. Who takes down their entire system for an upgrade when you are a bank. If you guys need IT help I can provide some references. I Will be switching my accounts tomorrow to another institution as I cannot have access to my accounts. Ascend is trash

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  Nan McDonald
  5

  Friendly and knowledgeable staff always eager to assist. I rarely need to go inside the bank, in fact dreaded it before with my old bank, but now look forward to going in.

  Response from the owner

  Hi Nan! - Thank you for the great review. We greatly appreciate your membership with Ascend and hope to see you again soon.

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  Kimberly Davis
  1

  This credit union is a joke! After calling and being told that yes, you can trade in your car and get another and you’re approved, we go up there and get a no! Get your info straight the first time!

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  Loretta Riddle
  1

  Bout a car not even 30 days it broke down and all I got was u need to get that fixed. Well it's either you want me to make a car payment or fix it I can't do both right now

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  Tiffany
  1

  Rude,not knowledgeable of their own products and services. I had to have a different bank let me know what ascend could do to help me.

  Response from the owner

  Hi Tiffany - That is certainly not the experience we expect for our members. We would love to hear more about your experience to learn how we can improve. Please send us an email to [email protected] or give us a call at 800-342-3086. Thank you for your membership with Ascend.