Arvest Bank Kelley Hwy, Fort Smith

Arvest Bank Reviews

• M

  M Newton
  1

  Wow!!! Tryed to cash a check I received from an Arvest account. First if your not an account holder at Arvest you can't even go through the drive through. "It's reserved for only Arvest bank customers." Then after signing the check I had to show 2 forms of IDs. After that they told me I had to pay $5 to cash it. Seriously!! Guess I'm the bank today!! Lol

  Response from the owner

  We are sorry to hear that you are unsatisfied. We would like to connect you with a member of customer service to discuss these fees with you and answer any questions you may have. Would you please send your contact number to [email protected]?

• C

  Cody Sly
  1

  For you youngins wanting to start a new bank account, I WOULD NOT RECOMMEND THIS BANK! I do recommend finding your community credit union tho. They will actually help you build your savings and give you cash back on your debit cards. They are a great source for credit building as well! Arvest however has caused strife between my wife and I because they never enroll us into overdraft when we requested it. After all these transactions that put me in the negative, I paid off the balance due and then demanded for them to close my account. They told my wife and I to wait until the next day, Friday. Today is Friday and they are charging me this absurd “monthly fee.” So now I have to wait on that transaction to close this account. Not only did the banker lady tell my wife and I that we couldn’t dispute that transaction. She told us rudely that she has other customers and to get out of line. I will NEVER recommend this bank til the day I die. CREDIT UNIONS ARE THE WAY!

  Response from the owner

  We're very sorry to hear that you feel this way, Cody. We understand your frustration regarding overdraft protection and would like to connect you to a member of local management to discuss further. Will you please send your name and contact phone number to [email protected]?

• J

  Justin Burleson
  1

  Arvest financed my vehicle loan and once it was paid off I requested title and they lost it in their files…. What a joke.

• L

  Lucila Sly
  1

  Experienced the worst banking service ever. I went to the bank to enroll in overdraft protection a couple of months ago. Come to find out, they didn’t even enroll me. So instead of my card declining, I was having huge transactions put me in the negative. (Mostly from websites messing up with my orders.) But I went up this bank explaining I was enrolled in overdraft protection and shouldn’t be allowed in the negative. They continue to charge me for a “monthly fee.” And I requested them to close my account numerous of times. Not only were they rude to me, but refused to close it. I waited until all my pending charges and deposits were gone, but I woke up to a bogus charge of a “monthly fee.” I paid for it to get the negative again and requested yet again for them to close my account! The teller then told me she had other customers and to proceed out their lane. How rude these people are is beyond me! I have to wait until Monday when they told me they could today, FRIDAY! Shame on this company forcing me to keep this unwanted bank account!

  Response from the owner

  We're so sorry to hear about your experience, Lucila. We'd We'd like to connect you to a member of local management to discuss further. Will you please send your name and contact phone number to [email protected]?

• C

  Carrie Canady
  1

  Extremely slow, very short handed. This branch has got to be one one the slowest at customer service

  Response from the owner

  Hi Carrie. We are sorry to hear that you are unsatisfied with your experience. We know your time is important to you and we would like to connect you with a member of local management to listen and learn more. Would you please send your contact number to [email protected]?

• A

  Amanda Mendenhall
  1

  This not the first time I have used this location, but my goodness it is the slowest location. Every time I come here I wait 15 plus minutes being the only car in my lane and get waited on after other customers pull in!! Frustrating, get it together. 🤦🏻‍♀️

  Response from the owner

  Hi Amanda, we’re sincerely sorry to hear about the wait you have experienced at our Kelly Hwy branch in Fort Smith. We would like to speak with you about your visits to this location so that we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?

• R

  Rayanne Young
  1

  The Hispanic lady working the window was extremely rude. Worst customer service I’ve ever had.

  Response from the owner

  We're so sorry to hear about your experience at our drive-thru, Rayanne. We'd like to connect you to a member of local management to listen and learn more about your experience. Will you please send us your name and contact phone number to [email protected]?

• L

  Lee Gier
  5

  Customer service was exceptional they cashed in my money in right away

  Response from the owner

  Hi Lee, we're pleased to hear that you had a positive experience at our Kelley Highway location in Fort Smith! Thank you so much for your five-star review!

• P

  Phounheung Phimmasone
  1

  Every number I call had to wait long.All automated answer machine. Not much on customer service if you want to talk to a real person.how can we get answer if real people will not answer their phone 😡😡😡

• A

  Alonso Rivera
  1

  I will cancel the account with this bank. I don't like their service .. And that lady named Delmi is sad with her customer service ...

  Response from the owner

  Alonso Rivera, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?