Arvest Bank MO, Branson West

Arvest Bank Reviews

• B

  Ben Weeks
  2

  My wife was just there to open an account. She spoke with a teller and was asked to wait. While waiting, Two other groups of people came in. Both groups of people got service for their business while she waited. Forty five minutes after arriving, she spoke with the teller again. She offered no help. She left to open the account elsewhere.

  Response from the owner

  Hi Ben, we are sorry to hear this. We would like to connect you with local management to listen and learn more about your experience. Would you please send your name and contact number to [email protected]?

• N

  Nicholas J
  4

  Best bank Ive ever had. Friendly tellers and they don't treat me like a criminal, like some other big banks. Would give 5 stars but it is still a bank...4 stars is as good as it gets for a modern day bank.

  Response from the owner

  Hi Nicholas, we're happy to hear about your positive experience with us. If there is any feedback that you would like to share to help us improve, please send us an email to [email protected]. Thank you!

• A

  Alicia Andrews
  1

  How can you not keep your lobby open for NON Arvest customers into at least 5 but they can't help you because your not an Arvest acct holder. I think if I were a bank who now says you can't cash a check thru drive thru anymore I would at least keep the lobby open until 5 not at 4 in the evening when people are getting off there job. Now have to go all the way to Branson. I feel like this is a way to say well we don't wnat your business unless you have an acct. Just frustrating to close a lobby when you see at least 8 cars there at 410. This is why I don't bank with these people.

  Response from the owner

  Hi Alicia, we apologize for the inconvenience. We do limit our drive thru service to customers that have a relationship with Arvest to expedite service. We understand that driving to the Gretna Road branch may not be convenient, however, we would be happy to cash your check tomorrow at this location any time between 9 a.m. and 4 p.m. In the event that you have any questions you can call us at (866) 952-9523.

• C

  Cassandra Jones
  1

  Worst bank ever. Will go out of their way to be as unhelpful as possible. Branch staff is incompetent. Avoid at all costs.

  Response from the owner

  Hi Cassandra, we are terribly sorry to hear that you are unhappy with your experience and we would like to listen and learn more. Would you please send your contact number to [email protected] that we can connect you with a member of local management? Customer service is our top priority and we look forward to the opportunity to serve you.

• G

  Garett Weaver
  1

  Sat says open yet came here and just got stared at while doors were locked at 9:30 online says Open Drive through closed....... BS

  Response from the owner

  Hi Garett, we sincerely apologize that the hours for our Branson West location were displayed incorrectly on Google. We understand that the misinformation of our hours must have been frustrating. The hours for this location will be updated immediately to ensure that there is no further confusion on their hours of operation. We truly appreciate you bringing this to our attention.

• W

  William Whelpley
  1

  No one answers the phone put on hold left number for call back twice no one called back terrible service can’t believe no one answers the phone