Arvest Bank S 4th St, Chickasha

Arvest Bank Reviews

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  brandi terry
  5

  If you want a bank that truly cares about you and have a personal relationship and just not a account number. Please get you a account at arvest in Chickasha ok. Make sure you get Amber she will treat you rights nd make you feel like a family.🙂

  Response from the owner

  Hi Brandi! Thank you so much for this excellent review! We are glad to hear that you have a great experience working with Amber! We will be sure to share this with her!

• B

  Brittany Ivins
  1

  Horrible experience with this bank. My mother in law withdrew $600 from her account, and the teller withdrew it from someone else’s account. There is video proof that she went through the drive through and handed the teller her ID. They never once contacted my husband or my mother in law about THE BANK’S mistake. 3 months later when they realized their mistake, they still did not contact anyone on the account and proceeded to withdraw $600 out of the account which has left the account in the negative for months. They have now started to take the money from my husband’s account because he was added to the account to protect his mom from the bank for reasons like this to begin with. They have not been helpful at all, they have not showed any kind of remorse for a huge mistake that was THEIR fault completely, and they are very hard to deal with. We have given up hope that they will resolve this issue, and we obviously will not bank here any longer. Would leave negative stars if it were an option. Please fix your mistakes so you don’t screw over your clients. Do better.

  Response from the owner

  Hi Brittany, we’re so sorry to hear about you and your mother-in-law’s experience at our South 4th Street location in Chickasha. We appreciate you taking the time to bring this to our attention and we will use this feedback to learn and improve. We would like the opportunity to continue earning your business and to connect you with a member of local management. Would you please send us your name and contact phone number to [email protected]? We’d like to help.

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  Marina Andres
  1

  Not very happy! They added fees to my husbands account because things where pending and he over drafted his account while items was pending. Even when we banked at wells Fargo that never happened to us the way this bank works is stupid. We will be getting a different account somewhere else soon. Plus we got tossed around on the phone to 4 different ppl and the manager was the most rude lady asking if she can speak with him when she was and then asked all of the security question 3 times.

  Response from the owner

  Hi Marina, we’re sorry to hear about your husband’s recent experience regarding overdraft fees. We do not want to lose you as a customer, so we would like the opportunity to speak with you and explain our transaction posting process and how we assess overdraft fees. Would you please send your contact information to [email protected] so that we can connect you with local management?

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  Koda Devildog
  5

  It's difficult to rate banks, they make loans, they sell mortgages, etc but the key is finding the right bank that’s fits you and where you feel welcomed. You want to be valued as a person and customer rather than the accounts you hold. I feel this way at this bank, always superb customer service, friendly and personally knows me. I’ve never had a bad encounter here, always easy and quick to get a small personal look and if need be without 50 questions of why. Would highly recommend this friendly bank to anyone.

  Response from the owner

  Koda M. Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!

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  Hugh Gevainey
  1

  Worst banking practices! I opened up an account with Community Bank of Oklahoma because they charged me a fee to cash my personal paycheck because I don't have a arvest account. Arvest you are the worst!

  Response from the owner

  Hugh, we'd love to visit with you about ways to avoid paying the non-customer check cashing fee. If you could please send your contact number to [email protected], we can connect you with management.

• J

  J Allen
  1

  I went in to cash a printed check from an Arvest customer, my photo ID matched the address and name on the check perfectly. I was then told very rudely “I need another form of ID and 5 dollars” I’ve never heard of a bank charging to cash a check as long as one party banks at said bank. And I wasn’t expecting to need a passport to cash a check.

  Response from the owner

  Hi Jackson, we’re sorry to hear that you feel this way and understand your frustrations. This procedure is in place to help reduce check cashing fraud. However, customer service is a top priority at Arvest, so we would like to apologize that we missed the mark when you visited this location. If you would let us, we would like to connect with you to discuss more. Would you please send an email to [email protected] with your name and contact phone number?

• R

  Rick Phillips
  5

  This is a great Bank to go to. My son has been here several times to get loans, and they have always been friendly and helpful. He is completely satisfied with their service, and so am I. If you are looking for a good bank to deposit your money in, or to get a loan, or a mortgage, this is a great place to come.

  Response from the owner

  Rick Phillips Awesome! We’re so glad you and your son have had several good experiences with Arvest. Thank you for your review!

• H

  Hayden Anthony
  1

  Chose 1 start because there’s no option for 0 stars! The Customer Service Center needs to actually listen to their “recorded for training purposes” calls and fire some people! I called in to ask why my paychecks keep getting a hold placed on them. I was told that they put a 72hr hold on every check, even Arvest checks, no matter how many times it comes from the same company. I told the guy, that won’t work for me so I’ll most likely be moving to a different bank and the MF HUNG UP ON ME!! I had never heard good things about Arvest but I figured I’d try it for myself and see.. Now I believe all of what I’ve heard! Arvest is a HORRIBLE place to bank!!

  Response from the owner

  Hi Hayden, we’re so sorry to hear that you feel this way and to learn of your recent experience with our contact center. Customer service is top priority at Arvest, and we would like the opportunity to connect you with a member of local management to discuss further. Would you please send us your name and contact phone number to [email protected]?

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  Patrick Stapp
  2

  The most ridiculous thing I’ve ever heard from the bank… They charge a five dollar fee for cashing a check here without an account even though the check is from this bank

  Response from the owner

  Hi Patrick, we’re sorry to hear that you feel this way and understand your frustrations. If you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

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  Donna Buckner
  5

  Always smiling, cordial, not pushy when they talk about why I should have an account there. Easy to deal with for cash advances from my prepaid card.

  Response from the owner

  Hi Donna, thank you for the review!