Arvest Bank Se J St, Bentonville

Arvest Bank Reviews

• B

  Brescia Anderson
  1

  I have had such poor experiences with customer service here, today they charged my account a service fee for not meeting the minimum balance, I opened my account a couple years ago and never remember them telling me there would be fees for this, nonetheless they refused to refund me for the fee even though this was the first time this has ever happens and I had absolutely no idea about the minimum balance required. I have never been to a bank that has been so unwilling to help and serve their customers.

  Response from the owner

  Hi Bresica, we’re so sorry to hear about your experience with this location. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience with us so that we can make things right. Would you please send us your name and contact phone number to [email protected]? We’d like to connect.

• K

  Khrystel Cavness
  1

  Arvest has been the worst banking experience I have had. I switched banks this year cause we were being overcharged at the last bank we had. Now I wish we would have stayed just for the fact of customer service was much better at our last bank. We will definitely be switching soon. Dont let the hometown banking rope you in Arvest has terrible customer service.

  Response from the owner

  Khrystel Cavness, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• P

  Patrick E
  1

  I deposited $500 in cash to the ATM. It didn’t accept the bills, but did not return them to me. I went to the line and the teller told me they had found out the machine was jammed and I’d need to file a claim. They provided no timeline for return/deposit on my money and weren’t sure what I needed To do, they also would not provide me a receipt or written statement gaurenteeing the return/deposit of my funds. The fact the atm was open for deposits when they knew it was broken is ridiculous. I’ve been on hold for over an hour waiting on customer service and haven’t had any progress on resolving the issue.

  Response from the owner

  Patrick E, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• A

  AJ
  1

  Spent my entire 30 minute lunch break here depositing 200 dollars in cash I called the lady and she said they are working as fast as possible and it will be just a moment like I was annoying her... this experience alone makes me want to switch banks

  Response from the owner

  Hi Austin, we’re truly sorry to hear about your experience at our SE J Street location in Bentonville. We always aim to deliver a great customer experience, so we apologize that we missed the mark when you visited this branch. We would like the opportunity to continue earning your business and to understand more about your experience. Would you please send us your name and contact phone number to [email protected] so that we can connect you to our management team?

• o

  oppositesleeper
  1

  Bentonville people must be so lazy that the bank only has a drive thru. Wont be back.

  Response from the owner

  Ross, we'd like to connect with you to learn more about your experiences with Arvest. Please send an email to [email protected] with your name and phone number so we can connect you with out management team.

• J

  Jacob Graves
  5

  Great service here every time I come here. They are very friendly and helpful.