Arvest Bank Section Line Rd, Hot Springs

Arvest Bank Reviews

• C

  Charissa Armstrong
  2

  I have twice now received some very bad service from this location. There is an older white lady that works in the drive through that is so rude. She is so short with me, cuts the camera off as I'm talking. Honestly, my partner is black, and he gets the same feeling that I do that she's displaying signs of racism. She will act differently once she sees him in the car. I have used Arvest for many years at many locations, I've banked with Arvest since they were Superior Bank! This is the rudest teller I have EVER experienced. I would not be going to this location if the Albert Pike location and the one near bathhouse row didn't shut down. I frequented those nice locations when they were open.

  Response from the owner

  Hi Charissa, we are very sorry that you feel this way. Customer service is our top priority and we would like to connect you with a member of local management to listen and learn more about your experience. Would you please send your contact number to [email protected]?

• S

  Simply Happy
  1

  Not sure why they still close at 5pm while other banks close at 7… this is 2022 and this bank kinda needs to catch up.

  Response from the owner

  We are sorry to hear that you feel this way. We would like to connect you with a member of local management to address your concerns and answer any questions you may have. Would you please send your name and contact number to [email protected]?

• M

  Michael Wooten
  4

  Nice experience friendly people just wish they could have a branch closer every location in hot springs arkansas is in opposite direction of home and work

  Response from the owner

  Hi Michael! Thank you for this good review! We are constantly reviewing our branch locations and the best places to add branches. We appreciate this feedback!

• C

  Cynthia A.
  1

  Awful service. I went in on a day where they weren’t too busy, there was only 2 other customers in the lobby. Sat in the front lobby about 30 minutes then walked out. Went to the bank across the street from Hot Springs mall where I was immediately taken care. It’s also 1/3 the size of the first bank.

  Response from the owner

  Hi Cynthia, we’re so sorry to hear that your recent visit to our Section Line Road branch in Hot Springs did not meet your expectations. Customer service is a top priority at Arvest, so we would like to learn more about your experience and connect you to a member of local management. Would you please send your name and contact phone number to [email protected]?

• N

  Nikki Rios-Silva
  2

  The ATM there doesn't function properly. The screen needs to be calibrated or replaced. Ive been here several times and can't deposit cash.

  Response from the owner

  Hi Nikki, we're sorry to hear about your experience with our ATM machine. We appreciate your feedback and will share it with our local management. Thank you for your review.

• J

  Javonia Morris
  5

  I always have a great experience when I go to Arvest for my personal banking. They always got above and beyond to help their customers!

  Response from the owner

  Hi Javonia, we are so happy to hear about your great experience with us! Thank you so much for taking the time to write this kind review!

• D

  David Jarnagin
  5

  The staff here are very polite. Very nice folks.