Arvest Bank S Mill St, Pryor

Arvest Bank Reviews

• K

  K F
  5

  Gather 'round, it's story time: Apparently in the banking world it's pretty common for checking/savings accounts to be sold along with the entire branch to other banks; as a usually $68-$100'aire in my checking account due to a ton of kids and irresponsible spending habits, how the heck am I supposed to know that? Anyway, the Vinita branch decided to sell to another bank and I was going to be a new customer of the new bank...that doesn't work for me. I just wanted my account migrated to the Pryor branch and nothing else to change. I call the 800 customer service number where it looked like Karena (? spelling) was going to get me fixed up, till she couldn't and passed me to Andrew, who was entirely unhelpful and seemed perfectly fine with that🤬. So, after choice words (which I'm not sorry for) I asked to be transferred to someone at the Pryor branch. Insert Tracey Wheeler, branch manager. The words that I would use to describe Tracey are 1. Tall , 2. Helpful and not necessarily in that order. Tracey did a great job of talking me off the banking ledge and invited my beautiful wife and I to come to the branch for an in person discussion. After meeting with Tracey, I decided to keep my $68 at Arvest under the conditions that I could be a Pryor branch customer. I left feeling better about the situation and I'll be returning there for business. If there would have been a bank lobby good dog, I suggest a golden doodle, I would have given this branch 6 stars. Tracey needs a raise, high five, gold star or something. 800 line Andrew needs to go back to bank phone school.

• A

  Alyssa Locke
  1

  Honestly if you need to open an account, do it with a different bank. I've had nothing but issues with them for the past two years. This isn't any employees fault, but the company itself.

  Response from the owner

  Alyssa, we're sorry to hear you are unhappy. We'd like to continue earning your business. If you could send your contact number to [email protected], we can connect you with local management to learn more and provide assistance.

• T

  Tex Avery
  3

  The customer service is great, called 7 times over this issue and was taken a bit further but I had to resolve the issue on my own. But they did help... Overdrafted my account while out of town. Had the cash to cover it and was willing to immediately deposit the cash. Well, there's no possible way to do that from out of town. Meaning, I have to make a 12-hour road trip in order to straighten this out. Cant do that. Called and was suggested to open an additional bank account (that I won't be able to use after I leave town,) is the only way to transfer funds to the account. The problem is, once your account is overdrawn, you cannot open other bank accounts with other Banks. You cannot easily connect cashapp(called 5 times to figure that out), you cannot connect a prepaid card, you cannot connect anyting that's not an additional bank account to the arvest app. If this is your only bank account, you travel for work, or accidentally make mathematical mistakes often, or plan use CashApp often, this is not the bank for you. 3 stars because this process was a massive hassle, it did not need to be. But the customer service was more helpful than average

  Response from the owner

  Hi Tex, we are happy to hear that your issue was resolved, We appreciate your feedback and will share it with our local management team. Thank you for your review.

• S

  Shayne Brown
  5

  What a great staff! Employees emulate their leaders. Great customer service! Very friendly and helpful clerks. Always enjoy coming in and seeing smiles. Happy employees make a nice work environment for us customers. Also, the Manager, Tracy was very helpful with our family banking changes. Highly recommend!

  Response from the owner

  Hi Shayne, we’re so happy to hear about your experience at our South Mill Street location in Pryor! Customer service is a top priority at Arvest, so we are very glad to receive this feedback from you. Thank you for your wonderful review; we will be sure to pass along your kind words to Tracy and the rest of the team!

• K

  Kathy LaValley
  2

  We have been Arvest customers for many years. I have my ups and downs with them but basically was too lazy to move our money somewhere else. In an attempt to give Arvest a chance to respond to our many customer service grievances over the years, we went straight to Arvest Corporate who told us it was just a temporary problem with our Pryor, OK branch. I wrote back and assured him it was NOT a temporary problem. They don't care a thing about how long you've been with them, they are there to make money. There are no concessions only hard/fast rules that they follow that generally screw the customer. The only reason they got a two star instead of one is because we know it's not the Pryor branches fault. They follow corporate rules, the employee turnover is horrific and we believe that they must not receive ANY customer service training. I would encourage anyone that is making a decision about where to put their money, avoid this corporation; they don't care about you.

  Response from the owner

  Hi Kathy, we're very sorry to hear about your experience with our South Mill Street location in Pryor. We would like to connect you to a member of local management to listen and learn more about your experience. Will you please send us your name and contact phone number to [email protected]?

• m

  mike zemina
  1

  Too friendly of staff. I went in during my lunch time and spent the entire time (close to an hour) waiting and watching one staff member "shoot-the-breeze" (maybe a little business, but there was certainly too much laughing to be truly bank business) with a customer. If Arvest wants to invest in a social gathering place versus a place to carry out banking, I suggest investing in a lounge environment and not a Bank where customers expect to be served. Note: I asked another staff member and found out only two of the staff could complete the task I needed - which would have only taken a couple minutes (setting a new PIN for my card).

  Response from the owner

  mike zemina, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• J

  Jared Howler
  1

  Super slow, no urgency to help anyone. Many people just standing around, not helping or even looking busy. Sad thing is the branch manager is watching it happen and not doing a thing about it. NOT your typical Arvest bank. The one teller that’s at the counter is GOOD, but she can’t do it all by herself.

  Response from the owner

  Jared Howler, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• J

  James Gillham
  4

  Staff at the bank has been nothing but courteous and helpfulI think they're doing a good job

  Response from the owner

  Hi James! Thank you for these kind words! We are so happy to hear that you are pleased with your experience at this location! Thank you for the good review!

• B

  Bea Barnes
  5

  Arvest has been great. Their consumer loan specialist, Amanda Crittenden-Griffin, is the best. She goes above and beyond to do a great job and she is the reason I bank at Arvest.

• L

  L S
  1

  First and foremost the place is supposed to be handicap accessible it is very hard to get in with a knee scooter or wheelchair, second the staff there is very lackluster and unprofessional took over 20 minutes to cash a $500 check written from them then they charged a $5 fee to cash a check from their Bank after 20 minutes of being hassled I finally get the check cashed and all I get told is sorry I hope your day gets better, what could have made it better was excellent customer service and a smile instead of unfriendly and unprofessional staff that have no idea what the is going on.

  Response from the owner

  Hi Leah - We’re so sorry to hear about this. We’d like to discuss it with you. Please email [email protected] with your phone number so we can have local management follow up.