Arvest Bank E 51st St, Tulsa

Arvest Bank Reviews

• B

  Bill Palmer
  5

  Numerous times they have gone above and beyond to meet my needs, even taking the time to find the answer to questions when they could have just said they didn't know. I no longer live as close as I used to but when I need something out of the ordinary I make time to go to them. Even during the pandemic they do the best they can. 👍

  Response from the owner

  Hi Bill! Thank you for these kind words, we will be sure to share this great review with the team! We are so happy to have you in the Arvest family and we look forward to continuing to serve you!

• f

  freda arnold
  1

  They are not worried about helping people. I Sat in the drive for 30 minutes, never got helped. I even pushed the call button told the guy with braces i just wanted a withdrawal and after 2 cars that was there after me had already drove off, I pushed the call button again and after 10 more minutes no one came on so I left too.

  Response from the owner

  Hi Freda, we are very sorry to hear about your experience. Customer service is our top priority, and we would like to listen and learn more. Would you please send your contact number to [email protected] so that we can connect you with a member of local management? We look forward to the opportunity to serve you.

• L

  Lance Rogers
  1

  Had a cash deposit with a small amount of different bills. Took over 10 minutes. 4 people in there milling around then 1 comes to the window again and asks the same question as the first that took our deposit. When we inquired about why it's taking so long we were informed there is only 1 teller and they are doing to best they can. Really a total of 5 people in there and we can't even make a cash deposit. This is why we closed most of our accounts and went to Banc First.

  Response from the owner

  We're sorry to hear about your experience at our location, Lance. We appreciate your feedback and will share it with our local management team. We hope that you consider us in the future for your banking needs.

• E

  Eric McCray (McCray HVAC)
  1

  Horrifically slow service, additional fees charged without prior notice, harassment by requiring originally provided documents to be reproduced to close an account-obtain back ones own money. Waited over an hr just to withdraw our own money.

  Response from the owner

  Hi Eric, we’re so sorry to hear that your recent visit to our location did not meet your expectations and understand the value of your time. Customer service is top priority at Arvest, so we would like to connect you to a member of local management to listen and learn more about your experience. Would you please send your name and contact phone number to [email protected]?

• R

  Rachel McArtor
  1

  My mother went to the Vandalia drive-thru today around 2:15pm to make a deposit. There were over a dozen cars in the drive thru..... after 52 minutes she was able to make a deposit. There is no excuse for this lack of timely service, which happens more and more. Very disappointing.

  Response from the owner

  Hi Rachel, we’re so sorry to hear that your mother's recent visit to our drive-thru did not meet her expectations. Customer service is top priority at Arvest, so we would like to connect you to a member of local management to listen and learn more about your experience. Would you please send your name and contact phone number to [email protected]?

• D

  Dana McMurchy
  3

  Tellers & managers are very very helpful & nice. But the lines since March are just awful. I have had to wait 5/10/20 minutes to deposit money. Right now there are 15 +cars in the Drive throughs. It is hard to spend my working hours waiting in your lines. Even with a good connection for my cell phone. Arvest you can do better than this.

  Response from the owner

  Hi Dana, we understand how valuable your time is and apologize for the inconvenience we may have caused. We would like to connect you to a member of local management to listen and learn more about your experience. Would you please send your name and contact phone number to [email protected]?

• D

  Denise Ely
  1

  I dont think I'm going to bank here much longer. They are the SLOWEST DRIVE THRU EVER. You can guarantee you will be in the drive through for an hour. Their bank tellers all seem like it's their 1st day on the jo bbn. Slowest and worst ever.

  Response from the owner

  Hi Denise, we’re so sorry to hear of your recent visit to our drive-thru location. We understand that your time is valuable and would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?

• S

  Salvador Ramirez
  1

  Slowest drive through ever even though there was no wait

• M

  Mr Hall
  5

  Opened up account today for my son lady name Mariah Selling man she rocks. Nice sweet explained everything made eye contact the whole time. No attitude, not rude, explained every piece of information on every paper. Made us feel right at home I even had a towel hanging out my back pocket and she still did her job all the while doing it with a smile. Kudos your smile really made my day cause I really needed it made me forget all about my dad dying of Cancer you are great at your Job and thank you I will be banking here all the time even if I move to moon lol i will always remember this day.

  Response from the owner

  Hi Mr. Hall, thank you very much for taking the time to share your valued feedback with us. We will share your kind words regarding Mariah with her and the rest of the team. Our thoughts go out to you and your family.

• T

  Timmy
  1

  Not enough bankers. Just waited on a banker for 45 mins just to add someone to my account. I had to leave because the manager didn’t get from lunch in time. Don’t go especially around lunch. My advice: close your account and transfer to a credit union. They are much better to work with

  Response from the owner

  Hi Tim Martin, We are truly sorry for this experience. We'd like to listen and learn more. Would you please email [email protected] with your phone number so we can have management follow up?