Arrowhead Credit Union Lake Dr, Crestline

Arrowhead Credit Union Reviews

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  Jennifer Nichols
  5

  I love my local bank. The tellers make me feel like family, and are very helpful. I got a 1.75% interest rate on a new vehicle I purchased, because they took the time to tell me the steps to take.Then I refinanced my other one for 2.24%. I am always referring locals to them, you get in and out very efficiently.

  Response from the owner

  Hi Jennifer. We’re so happy that we were able to help you purchase a new vehicle and refinance your previous one. Enjoy your new ride! I’ve sent your comments to our Crestline branch – they will be delighted to hear your kind words!

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  Chad Dickson
  2

  UPDATE TO POST Contacted the CU phone number as requested on Monday, left a message for the VP of Branches... never received an answer back... after my experiences thus far, I'm sure their inital response below is canned by Marketing Dept to make it looked like they cared. ORIGINAL POST: Used to be a great branch, personal service... now just another corporate machine with no customer service. I might as well bank with BofA or Wescom for this level of service... I was told that they "do not have the man power to handle the transactions"... also used to have a phone number to speak with the branch but that is no longer allowed, you have to go through their 800 phone number only. So disappointing that this CU has turned into a robot like the big banks.

  Response from the owner

  Hi Chad. It's important to us that we serve our members to the highest standard we can. I've shared your comments with our VP of Branches. He'd like to get in touch with you to hear more about your recent service experience. Please give us a call at (800) 743-7228 and ask to speak with him.

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  Debra Day
  1

  I give them a Big Zero! They Closed My Account and from June 2019 they have been holding My Social Security Ck tillToday Nov 15th 2019.... Between the 9 Appointments Between them and Social Security I still haven't recieved a Ck. Since June....Where is My Money one Claims the Credit Union has It and The other says they Have it. I live on less then 138.00 a Month with A Small Calfresh Acct. For food. But I owe ppl. $$$ And how do I Pay them . I'm 63 and have Ahlzimers and Painful Fibromyalgia I can't get a Job like this and I had to give up My Driver's License and By Car. I have Nothing.

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  Candice Stunkard
  5

  Very courteous tellers and staff. I wait to deposit my check here since there is parking available. Trying to find a parking at the Rialto site is lunacy. Thanks Arrowhead Credit Union of Crestline ❤❤❤💰🏦

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  Rhett Marler
  5

  This place is surrounded by a very upbeat team...such a great experience every time...Cindy will be missed dearly...Josh Weldon is so on target with his efficiency and his demeanor makes me look forward to working with him next time....The whole team is allways right on que with their profecentcy and customer relations....thanks guys....Rhett Crockett Kennedy Marler

  Response from the owner

  Thank you Rhett! Josh and rest of the team look forward to seeing you again.

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  James Hunt
  1

  The Crestline location gave banking details to a third party who had walked in and asked for statement details. Beware of the unprofessionalism of this establishment I feel so violated.

  Response from the owner

  Hi James – We take security very seriously around here. Please give us a call at your earliest convenience at (800) 743-7228 and ask for the SVP of Risk. We want to get to the bottom of this.

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  Donald Gillespie
  5

  So far so good! Always friendly helpful positive attitude enthusiast staff helping with my banking needs 🌞👍🎸🎼🎵🎶⚓🎩😎

  Response from the owner

  Thank you Donald, we appreciate the kind words.

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  karina preciado
  5

  Always nice and friendly staff. I've never waited in line longer than 5 minutes. Love this place.

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  Nikki Kels
  5

  Wonderful CU! The employees are always friendly and helpful!

  Response from the owner

  Thanks Nikki! We look forward to seeing you next time you stop by.

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  Judi Easton
  5

  Great small town friendly location. All local employees.