Arize Federal Credit Union Science Park Rd, State College

Arize Federal Credit Union Reviews

• J

  Jocelyn Bassler
  1

  THE WORST. AVOID!!!! I have a car loan through ARIZE - when I moved to Maryland, it took them 6 months and numerous phone calls to have the title sent to the MVA. Now I'm being told I will be charged for mailed paper statements - I'm all for saving trees, so I wouldn't mind if I weren't certain that I'd already signed up for paperless statements ages ago. So, here I go to log into my online account once again to probably see that I'm already signed up for paperless statements except, no, I can't log in because if you don't log into your online account for a while, they disable it. There are no instructions for how to get it unlocked. If you go to their page, you can find that you have to call them. So annoying when they have fairly limited hours (no Saturday hours, no hours outside of regular working hours). So, I will have to wait until after the weekend to try to squeeze the dreaded deed of calling them into my work day - this is a whole other circus of misery. No one competent ever answers the phone. You must always be transferred to someone who definitely will not be at their desk. I have dealt with ARIZE for other purposes, too, as the non-profit that I was involved with had an account here. People rotate on our BOD, as with many organizations, and switching the people on our account never got done correctly and always involved jumping through hoops. Their practices are just so archaic, it's painful. I hate leaving negative reviews, I rarely do, but please save yourself from using ARIZE.

• H

  Her Royal-Herness
  1

  I'd give a zero if I could. The negative reviews below about cover it. I had to start balancing a check book again because of the roller coaster back and forth charges, fees, reversals and oh yes, checks I don't even possess-my favorite of all. Who uses checks these days besides businesses? Do THEY even use them?

  Response from the owner

  We would be happy to help you navigate the issues you are experiencing if you would like to reach out. Please give us a call at 877-342-5975 or email [email protected]

• A

  Andy Myers
  1

  Avoid this credit union. We had a business account here for a year or so. Every time we brought cash deposits in the tellers would make us feel like it was a giant inconvenience to bring them money. Most of our deposits took 2-3 tellers about 30 minutes to complete.Deposit rates are terrible. I'm not sure why anyone would choose to use this bank.

  Response from the owner

  We apologize for the poor experiences you received. We will be sure to address this with our teller staff.

• T

  Timothy Anders
  1

  They messed up and didn't send me a new card when they switched to mastercard. Now it had been 12 days since then and still no card. Waiting on a call back from them because I called "too late" in the evening. Had to wire myself money tp survive off of and was charged for it. Some of us work out of town and work long hours and don't get the luxury of being able to come into the branch office during bankers hours. Will be closing all my accounts with them.

• m

  matthew Knepp
  1

  passed back and forth for over two hours now, have been hung up on twice, when you placed a wrong block on my card for no reason, i did not call it in and the card is in my lap. Horrible customer service.........

  Response from the owner

  Hi Matthew. We are going to look into this issue. I apologize for the inconvenience and the back and forth on the the phone!

• D

  Dave G. II
  5

  I've been a member since 1998. In addition to having loans, I've also had 100s of contacts with the tellers. Fantastic customer service.

  Response from the owner

  Thanks Zelda!

• R

  Robert Suckar
  3

  Tellers on E. College Ave location are great. Loan officers are a different story...will either ignore all forms of communication with you or get snotty with you when there is an issue.