AMOCO Federal Credit Union E League City Pkwy, League City

AMOCO Federal Credit Union Reviews

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  Judy Bone
  5

  Valentina Prushi helped me refinance my used car at a great rate and lower payment! She is an outstanding agent to work with...courteous, cheerful and exceptionally knowledgeable about the process. I could not be more pleased with her and the Organization. THANK YOU

  Response from the owner

  Hi Judy, We always enjoy hearing about what our members have to say! We’re glad Valentina could assist you with your refinancing and help you lower your monthly car payment. She will love the kind words you left about her service! Please see us again if there is anything else you need!

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  Lesa Hillman
  1

  Stay Away! Im not one to post negative reviews but seem to have no other choice because the credit union will not fix its error. I used Amoco for an Auto Loan. I paid off the vehicle 16 months ago and still haven't received my title work. After many attempts to retrieve the title I finally discovered my title was accidentally sent to the wrong person/address. This was acknowledged by a rep at Amoco, and was a blatant mistake on the credit union's part. Now I've been told that I need to go file for a lost title through the DMV. I paid titling,and interest fees to Amoco so they could handle it. This is completely wrong and unprofessional. I'm still waiting for my title, please resolve my issue that was caused by the credit unions neglegance and I can remove this negative review.

  Response from the owner

  Hi Lesa, Thank you for taking the time to write a review and working with us to resolve the issues you experienced with your title work. We really appreciate your feedback. We know your time is valuable, and we hope you would please consider editing your review to reflect your most recent experience working with us. If you have any questions or concerns, please let us know and we will be happy to assist.

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  Hamid Kantara
  5

  A HUGE SHOUT OUT to AMOCO Federal Credit Union both League City and Friendswood branches. After being a customer of Moody National Bank for over 5 years, i closed my account and switched to AMOCO in League City because Moody was indifferent to my needs and declined to protect me against fraudulent charges. The teller at AMOCO accidentally printed my new debit card against my son's account- luckily i caught it after i used it a couple of times. What came next, blew my mind. I messaged AMOCO on their app that night. The next day, I got a call from Maria Tenorio, the assistant branch manager in League City. They addressed it. I explained that I worked in Katy and would not be able to get my new card until Monday which happened to be a holiday. She offered to overnight it and I was ok with that. Early that same evening, I got a call from them again letting me know that Tony Reeves their Friendswood branch manager hand delivered the debit card to my house. WAIT, WHAT ?? Are you kidding me, a banker making house calls?? 5 years with Moody bank, and they lost me over $49. Yet AMOCO's branch manager from an entirely different branch and different town who did not know me at all, jumped in his car and drove to my house to make sure I have the card in my hand that night. There is a big difference between being transactional and being relational. AMOCO is obviously relational.

  Response from the owner

  Hello Hamid, At AMOCO, it is our pleasure to provide the best possible service to our members, and we’re glad that this was reflected in your experience! We’re delighted to hear that our team’s performance exceeded your expectations to ensure you received your card. We’ll make sure that Maria and Tony receive the recognition they deserve! Again, thank you for the opportunity to serve you; we sincerely appreciate you taking the time to share with us your story at AMOCO!

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  David Barry
  1

  This place is a horrible bank for first time car buyers or anyone who needs a loan. I've never had a bank charge a 10 dollar convenient fee when I've been on hold for 15 minutes. Also never had a bank so unwilling to take my money to pay a car off . I wish there was a lower rating than 1. Will never get a loan from here again

  Response from the owner

  Hello David, Thank you for working with us in regards to your Auto Loan. We appreciate you making us aware of your experience. It allows us to resolve any issues that occur and helps us to improve our services. Again, thank you for working with us to resolve this. We strive to provide excellent member service, and we appreciate the opportunity to make things right. We hope you will consider revising your review based on your recent experience. Thank you again for your membership and your patience!

• S

  Serena Smith
  5

  Had two amazing tenants help me right before close & we so kind & patient! Thanks again!

  Response from the owner

  Hi Serena! You’ve left a smile on our faces! Thank you so much for sharing your member experience with us. We’re grateful that we had the opportunity to serve you. We look forward to your next visit!

• R

  Rafael Balderas
  1

  Worst bank ever. Don’t ever make cash deposits through the ATM. I have to wait 3 days in order to have my funds available. Unbelievable.

  Response from the owner

  Hi Rafael, Thank you for sharing. We're sorry to see you only rated us one star. Unfortunately, we were closed on Monday in observance of Presidents' Day; nonetheless, your time is important to us. We reached out to the appropriate branch, and was able to confirm that the deposit has been processed. Regularly, our ATM deposits are processed around 9:00 a.m. and are usually available between 11:00 a.m. to noon, Monday through Saturday. We appreciate you bringing this to our attention.

• D

  Daryl Zavesky
  5

  Alexander is always in a good mood and consistently delivers a high level of customer service!

  Response from the owner

  Hi Daryl, Thank you for taking the time to provide your positive feedback and helping to spread the word about AMOCO! We are delighted that you rated Alexander's member service 5-stars, as we strive to provide an excellent experience for our members. We look forward to serving you again soon!

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  Trevor Pickett
  4

  I’ve had an account with amoco for 10 years and it’s a great credit union. Stacy’s customer service deserves a 5 star, but unfortunately she is the only one that has been helpful over the phone with a loan issue. I don’t like to leave bad reviews but with how hard it is to get anything taken care of over the phone or a call back, I probably would have if it wasn’t for Stacy helping me out. Thank you.

  Response from the owner

  Hi Trevor, Thank you for your review. Your feedback helps us improve as a credit union. We will be reaching out to the appropriate manager and let them know about how this is affecting our service. Thank you for allowing us the opportunity to serve you.

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  Latrishia Boyte
  3

  Not the best at getting back in touch if you have a question. Constantly changes online where paying a note is ridiculous until your late. Called 3 weeks ago about a Refi, called back and never got a return call.

  Response from the owner

  Hi Latrishia, Thank you so much for taking the time to share your feedback. It is understandable that not being able to get in touch could leave you discouraged, as this is not our usual service. However, your time and membership are important to us. We would like the opportunity to make your experience better, answer any questions you may have with refinancing, and resolve where you can make a loan payment online. We will have one of our AMOCO Representatives reach out to you. Thank you again for your feedback, and we look forward to hearing from you.

• A

  Anchor of Hope
  3

  Waited 25 minutes in the drive thru at the league city parkway (96) location. The drive thru wait time is ridiculous at most locations. Maybe consider hiring more drive thru tellers. Drive thru should be convenient.

  Response from the owner

  Hello, We thank you for bringing this to our attention. It is understandable that a lengthy wait time could leave discouraged. However, your time is important to us. We will be reaching out to the appropriate manager and letting them know how this affects our service. Thank you again for bringing this to our attention.