American Eagle Financial Credit Union Buckland Rd, South Windsor

American Eagle Financial Credit Union Reviews

• B

  B. E.
  1

  They don't always screw up but when they do it's bad! Have had a few too many issues with this bank to the point where I'm switching banks. It was only a few issues but they were major issues that made me lose trust in who was handling my money. As a business owner I just can't afford that kinda risk. The branch manager is Very amateur and not professional, she doesn't really seem like she knows what she's doing. This isn’t a reflection of the bank, more so the branch manager.

  Response from the owner

  We are sorry to hear about your experience with us, and would like to help however we can. Please reach out to our Member Contact Center at 800.842.0145 to reconcile any issues with your account. We thank you for your continued membership.

• J

  John Easton
  1

  Don't know what's going on with them, but there's been too many errors on their part in the last few months for us to stay here. It seems like lately every time I try to use my money they find some reason to get in the way, be it random deposit holds, canceling transactions, or errors with their ATMS.

  Response from the owner

  Hi John. We are sorry to hear about your experience and would like to help. Please reach out to our Member Contact Center at 800.842.0145 to reconcile the issue. Thank you for your membership.

• T

  Tony biagetti
  5

  American eagle staff are very friendly and helpful in any of your banking needs

  Response from the owner

  Thank you for taking the time to review us.

• M

  Marissa B.
  1

  The only thing good about this location is the ATM is always functioning properly and the tellers. The new "upgrade" of online banking is more like a downgrade. I went in to speak to a member rep and she was rude-not helpful at all. She had a chip on her shoulder and tried to be sarcastic as the BM sat in the next cubicle. I will no longer bank here as it is not the same as many years ago since they've opened up to the public.

  Response from the owner

  Hi Marissa. We are sorry to hear about your experience in our branch. If you would like to discuss further please call us at 800.842.0145 to speak with a supervisor.

• R

  Rich Higgins
  5

  This bank goes above and beyond for there customers! Always has for me and I will continue to use them for all my banking needs. I actually plan on getting a new vehicle come spring time and there rates always look good so I know where I'll be going!

  Response from the owner

  Thank you for your review Rich!

• N

  Nick DeGennaro
  1

  Impossible to get help on the phone. Have called customer service and just get kept on hold.

  Response from the owner

  Hi Nick. We are sorry to hear about your negative experience and would like to help. You can also try our chat feature on our website (americaneagle.org) to reach a representative. We appreciate your membership.

• K

  Kevin Chagnot
  5

  Extremely helpful, had a fraud alert on my debit card I called yesterday and spoke to Nicole had home phone issues, she tried everything she could think of to get everything taken care of for me, she was wonderful, went today and they took care of it right away

• J

  Jamie Wells
  1

  This institution is void of customer service and has no consideration for its members. Don’t expect anyone to make an effort to go above and beyond to help you. If it deviates from their policies,it’s not happening. This place and these people absolutely suck. They give you b.s. answers because they don’t want to lift a finger to help you. I will be changing institutions soon.

  Response from the owner

  Hi Jamie, This is not what we like to hear and we are sorry to hear about your experience. We appreciate your honest feedback. We would like to learn more about your experience and will have a supervisor contact you accordingly.

• A

  Archer Presley
  5

  Shamille Gilpin helped me out a lot during my recent visit and really gave me some good suggestions for how to better save money and raise my credit.

• R

  Robert Burnham
  5

  Claudia was a great help to me and is a great rep at this location I'd recommend anyone to go see her