Altura Credit Union Riverside Ave, Riverside

Altura Credit Union Reviews

• D

  Deserie Alcazar
  5

  The customer service at the Riverside Avenue branch is the best. I had a few transactions and a lot of questions to ask and Amber was very patient and helpful. She made me feel like a valued member and towards the end she asked if there was anything else that she could help me with even though she had help me with so much. I would recommend Altura credit union to my friends and family.

• P

  Paul Odekirk
  3

  I've been a member of Credit Unions for over 25 years and I'm very happy with Credit Unions but I found Altura to be a disappointment. Although the staff is friendly the rules and regulations are not very good for the everyday people. I moved to another Credit Union in town and found a much better way of doing things. The task of simply moving to my new Credit Union was a huge task. I couldn't simply take my money and leave. Altura made it a long process that was quite irritable. I'm much happier in my new place. I love Credit Unions and feel they are much better than a bank but I guess some Credit Unions are better than others.

• M

  Momma Bear
  1

  Worst bank ever they have a bunch of imbeciles working there. I’m on maternity leave so I was trying to transfer money from my Bank of America card onto my debit card so I can pay my bills. This dumb heifer takes the money out of the account and says that it’s declined. Even tho my Bank of America app says the amount is pending. All she could tell me was to call the number on the back of my card. I called Bank of America and they told me Altura has to send them a fax releasing the funds and it’ll be fixed. I call Altura customer service and the idiot on the phone can’t help me. I go up to the the heifer to ask her if she can explain to the representative what she did so that they can help me. She looks at me as if she’s seen a ghost and goes to hide in the back. Comes back and tells me the supervisor can help me. I go up to the supervisor and I ask him if he can talk to the representative and he’s like I’m busy with this printer. At this point my newborn is crying so I’ve clearly lost my patience seeing that I’ve been at the bank for OVER an hour and none of these incompetent people can seem to help me. Some advice DON’T GO HERE. Now I have to wait for God knows how long until my funds show up somewhere. The only helpful person in all of this was the lady from Bank of America. No wonder these idiots only have 2 stars.

• B

  Biscuit89
  3

  The ATM machines here are always not working or stealing cards. The staff never seem to update them or get new ones. Staff is friendly and outgoing. Make sure to come in during the week for bank related issues. It's a big mistake if you go to Altura during the weekends for they are busy.

• J

  Judith Cardenas Kennedy
  2

  After 12 years no longer a member. Been banking here for years with excellent service, however in the last couple of years it has progressively shown me that they are unreliable. Went to this branch and associate was unprofessional and condescending. Had an issue with a new card, then temp card then new card. Long story short I was left in the middle of a bad area late evening (after work) with a flat tire and a deactivated card and not enough cash or check on me. The purpose of a bank is so that I don't carry the entirety of my money around; like I said bad neighborhood, what's the point if you have no card! As their customer service stands I have no inclination to go in therefore no further need for their services.

• A

  ANTIQUE CYCLES
  4

  The BEST staff! Manager is awesome, Tellers are great and the Receptionist's are always very polite. LOVE this place. However... I applied for a loan a few months back over the internet. It was SuPER easy and the money was in my account within a few hours! Weird :). I paid that loan off in a few months. Last week I applied for a smaller loan. After 5 days I still didn't have the money in my account. The seller sold the item I needed the loan for. I notified the Loan dept and they just cancelled it. I just wish I was told it would take a week before I wasted everyone's time. Still love Altura...they are an awesome bunch :)

• J

  Jimmy Granger
  2

  Before I complain, I need to mention the tellers are always friendly and never rush you. The bank offers great interest rates as well. My issue is more practical. Most of the time there is over a 20 min wait. In today's world, that is such a pain and extremely inconvenient. Chase, down the street is so quick and so is Citibank. I can't stand everytime I need to go in bc I know I'll have over a 15 min wait or more. It's annoying that instead of hiring more tellers during peak hours, they try to save a buck and keep two or three tellers. I always hear people complain in line.

• C

  Christopher Gribbon
  5

  We came here because we no longer liked the big bank we were at for 48 years. Altura, in contrast, is always friendly, helpful, and gave us a great loan for home improvement. When we come in we always get a friendly hello.

• B

  Brian Mata
  1

  Absolutely horrible customer service both on phone and in house. Online services are archaic... The straw that broke the camels back was all of their ATM Debit card services went down for a day, was not able to use the card ANYWHERE. COMPLETELY UNACCEPTABLE. Went back to Wells Fargo

• J

  Jayyy Miker
  1

  Don't come to his Altura, not only did they charge me twice for paying a loan payment but now he manager is telling me there is nothing the can do for me? Unbelievable, I understand people make mistakes and would be fine but the manager told me he couldn't do anything for me.