All In Credit Union - Contact Center Virginia Ave, Daleville

All In Credit Union - Contact Center Reviews

• W

  Wolfe Molitor
  1

  I have never seen a more miserable website in my entire life. It is a red, white, and blue abortion, and almost completely unusable. The so-called "help" button brings you to a limited selection. There is no search function. A task as simple as finding your routing number is buried 3 menus deep. I never chose to do business with them. They purchased my solar panel loan from a place called "Sunlight Financial" without my permission or knowledge. They eliminated the auto-pay function I'd had set up there. Discovering this - barely in time to make my first payment - I paid my loan from an outside account. The fee was about 10%. I tried to set up a link to an outside account. It's impossible from their website, so I tried my good bank. The link failed for some unknown reason. I've never had that problem anywhere else. (I'm about to try again.) They set up a savings account for me that I never asked for. They charged me a $5 fee for having paper statement before ever asking if I wanted an e-statement. As far as I'm concerned, this is no different than a mugging. There is no gravitas here, which a bank should have. Nothing but marketing backed up with no service and an impossible website.

  Response from the owner

  Wolfe, Thank you for bringing this to our attention. We are sorry to hear about your experience and would like to discuss it. Please give us a chance to resolve this by calling 334.598.4411. Or, send an email to [email protected] with your contact information and best time to call.

• W

  William Zaharis
  1

  Be careful when you close your acccounts if you move. When using on-line banking, you will lose all access to your electronic account records. They will then charge you a $1 per statment whether they send hardcopy or by email.

• B

  Busta Joy
  1

  Refuse to help. Argumentative and lies to members and changes story everytime you call. Made complaints to better business bureau and thinking of switching to another credit union after 9 years.

• A

  Ashleigh Durham
  1

  Don't trust this bank with your money and personal information. They employ convicted felons who've been charged with forging documents who steal your personal information from your accounts.

• J

  Jamie Fuller
  4

  Absolutely the worst customer service ever. 9 to 5 no weekend.

• K

  Keith Stanfield
  5

  Newly remodeled. Have never waited here