Albert's Pawn W Market St, Johnson City

Albert's Pawn Reviews

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  nick marotta
  1

  Completely disagree with the what the guy said the owners rule is. If you wanna buy a gun I highly recommend against this pawn shop as they only sell in state due to (to much paperwork). As a 2nd amendment activist and a registered gun owner it’s very wrong to turn away a legal law abiding citizen over (paper work). Other than that they had some alright stuff in the pawn store and staff was ok

  Response from the owner

  Sorry Nick but we don't directly sell in our store to out of state customers due to ATF and your home state's firearms transfer laws. But we would be happy to for you to purchase a firearm and have us ship it to your local FFL for transfer and they will fill out the required paperwork, perform the background check, and transfer it to you. Let us know what you would like to purchase.

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  Nia Rice
  1

  My husband and I were finishing up our Christmas shopping. They close at 5. Ten minutes prior to 5, I asked for assistance getting about 15$ worth of coins, so my boys can start collecting. Even though their hours are until 5, I was told they had already counted the drawer and couldn't do any transactions. I was super disappointed and they weren't even apologetic. How were we supposed to know they actually close the register 15 minutes early. Two other customers were also still shopping and turned away.

  Response from the owner

  You are 100% correct Nia normally we do not begin closing until 5pm and I take full responsibility. Our employees, like you, have families. Because Christmas presents are so difficult to find this year, our employees asked me earlier in the day (December 23) if we could close a few minutes early so they could complete their Christmas shopping for their families. I told them we would close at 4:45pm (15 minutes early) so they could complete their shopping lists. I should have done a better job of posting the change to our normal closing time. Christmas time can be stressful and I hope you can relate to our employees situation. I assure you no malice was intentionally directed to your family or our other customers. We would love to help you complete your Christmas gift list. Today, Christmas Eve day we will close at 3pm. I hope you will give us another chance. We wish you and your family a Merry Christmas and a Happy New Year.

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  Melissa Feronti
  5

  Very pleasant experience… my first time in a pawn shop and the staff was very knowledgeable and super friendly!!! Great store….

  Response from the owner

  Thank you Melissa for your business and the great 5 star review.

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  Brad Haws
  5

  This is a HUGE store. Excellent selection of Guitars and musical equipment, Tools, guns, and jewelry. I was greeted by Chris and Tonya and they were very pleasant people to talk to and very knowledgeable about the questions I had. Will be back to this pawn shop soon!!

  Response from the owner

  Thank you Donald for the great review and the 5 stars.

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  What’n Tarnation
  5

  Recently visited this location for the first time, was immediately greeted by a lady (Tonya). She was super friendly and extremely knowledgeable about the items I was looking at. She answered every question I had (and I had a lot lol) with no problem and with zero frustration (which in my opinion, is rare). Overall, it was a great experience and I’ll definitely be back!

  Response from the owner

  Thank you for the great review and 5 star rating. Also, thank you for the kind words about our associate. We strive to make doing business with Albert's Pawn a pleasurable experience and we appreciate your business.

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  C Morgan
  5

  Today I purchased a laptop and a bag of Dewalt tools from Albert's. The staff was friendly, the items were well priced, and all work great. I will trade with them again. They have a nice selection of tools all at a good price.

  Response from the owner

  Thank you C Morgan for the kind review and great rating. It's a pleasure doing business with you.

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  Wendy Wilson
  5

  I have been doing business with these folks for over thirty years and in all that time have NEVER had a bad experience ce. I have been treated fairly in business and after all these years of both pawning in hard times a d buying g in good times , I have been made to feel like a member of the family. So my advice e is to let Tonya and Yvonne take care of your pawn shop needs and become a lifelong customer and friend as I have.

  Response from the owner

  We appreciate your over 30 years of business Wendy and thank you for the 5 star rating, great review, and kind words about our associates.

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  Magnuss Ignatius
  5

  These awesome people saved my rear from getting ripped off by almost $300. Had a guitar that I got from dealing with another pawn shop that was supposedly worth "600 dollars", and I'm glad I took it here. Within 2 minutes the guy told me it was made in china, the neck was warped, the fret indicators were missing, and that the guitar WITH amplifier weren't worth more than $75. Thanks, guys, I owe you one. Will be sure to do business with you more often in the future for sure!

  Response from the owner

  Thank you Magnuss for the kind comments

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  Chris Marshall
  5

  Awesome employees are very friendly and helpful.. love coming to the N Roan st. Albert's pawn shop. Evonne is always helpful and is number one in my book and that keeps me the number one customer Thanks for all y'all do

  Response from the owner

  Thank you Chris for the kind review of our North Johnson City store and the kind words about one of our Associates. We appreciate your business.

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  Phillip Pitts
  5

  Always very helpful. I have bought guitars and amps here. The staff is friendly, knowledgeable and very helpful. I would recommend them to a friend.

  Response from the owner

  We really appreciate your business Phillip. Thank you for the 5 star review.