Alaska USA Federal Credit Union N Santa Claus Ln, North Pole

Alaska USA Federal Credit Union Reviews

• R

  Randi Marks
  1

  The new North Pole Branch is extremely inefficient. I don't go to the bank to sit down at a table to have a homey chat, I want to get in and out ASAP. The tellers are using a cash machine akin to an atm and laptop computers. Come on people this is not a social event! It took way to long to conduct my business!

  Response from the owner

  Hi Randi, thank you for sharing your North Pole branch experience with us. Your feedback has been forwarded to management for review. If you would like to speak with someone about your experience, please contact our Member Service Center 24/7 at 800-525-9094 or [email protected].

• A

  Albina Garman
  5

  They always are polite and always helpful in what I need to do.

  Response from the owner

  Hi Albina, that's great to hear! Thank you for your loyal membership.

• M

  Mark Pfister
  2

  In 2017 I attempted to get a loan with them. I was preapproved fairly fast but when I told them I was looking at foreclosure homes they said a conventional home loan would not work for the house. I had done a bunch of research before had and knew this wasn’t the case. Two other local banks also agreed and I used one of them for my loan. Additionally you can typically see how you well you will be treaded by a bank by asking them to a few hundred dollars from 20s to a 100 the first time you walk into the bank. If they make a big fuss about you not having an account. Than it’s a bank that does not care enough about it customers or potential new ones and you probably should stay away. This bank does not pass that test.

  Response from the owner

  We're sorry to hear about your negative experience with us, Mark. We'd like to take this as an opportunity to learn where we can improve as a company. If you would like to speak with someone about your experience, please contact our Member Service Center 24/7 at 800-525-9094 or [email protected]. This way you can speak with one of our team members directly.

• A

  Arthur Hopkins
  5

  They need an atm outside on the wall mall closes at 8pm so yeah No withdrawal slips ever is my favorite thing and open seven days a week

  Response from the owner

  Hi Arthur, thank you for your suggestion! We will send your comments to upper management for their review.

• T

  Tanyarat Yordsripeng
  1

  No longer convenient for us. Should have at least left the ATM inside Safeway.

  Response from the owner

  Hi Tanyarat, thank you for your input. We will send your suggestion to upper management for further review.