Alaska USA Federal Credit Union E Northern Lights Blvd, Anchorage

Alaska USA Federal Credit Union Reviews

• J

  John Smith
  1

  Horrible customer service! Went through the drive up to withdraw MY MONEY from MY ACCOUNT while in a hurry to get back to work and instead received attitude by the rep for not filling out a piece of paper. I sent up the envelope along with my ID and apparently filled it out wrong, I told the rep I can provide my account number along with my request. She kept arguing that I had to fill out this envelope properly as I had explained I was in a hurry.. Sure I’ll fill it out and get it right next time but at this moment I needed this request expedited. The rep shouted again to fill out the form and turned off her screen. I then asked to speak with a manager and Sarah came to the window and also could not accommodate as I explain again that I was in hurry. Instead these reps refused to assist me and I had to rush off without being able to withdraw MY MONEY from MY ACCOUNT. What could’ve been an easy and quick transaction was instead an upsetting experience.

  Response from the owner

  Hi John, we would like the chance to fix this. Please send us a private message with a good contact number or send an email to [email protected]. One of our team members will reach out to you!

• k

  kenny gallahorn
  2

  I opened this account to switch all our banking needs over to you folks once we made our move to Palmer ak. how ever recently my experience with ak use has not been very good at all. I tried to get a small loan thru you folks, I started off using the online service (electronic ) I never got any type of response saying you received my request let alone a approval or not letter. then it got worst when I went to the Palmer branch and tried to ask about my request, which was approved but again went from bad to worst as the 2 gals helping me said and did things that made me believe we would be done very soon. I made arrangements to drive to pick up my purchase 4 or 5 hours one way and told the seller all is ok should be there as planned. long story short that was yesterday afternoon and still not done . very disappointed in your service or lack of as it was the case for me. Time to move on!

  Response from the owner

  Hi Kenny, we're sorry to hear about your negative experience with us—that sounds disappointing. We'd like to better understand what happened in order to address any communication or training issues. If you'd like to speak with someone about this, could you please send a good phone number to [email protected] so we can give you a call?

• D

  Devin Anderson
  1

  A homeless woman came into the building and she was not understanding that she couldn't have more than $100 from her bank account if she didn't have her I.D. She was upset because of it and not understanding. After explaining it to her a couple times they said she couldn't have any money and kicked her out. They had a severe lack of patience and made a homeless woman walk miles to the next bank.

  Response from the owner

  Thank you for the feedback, Devin. We will pass this along to the appropriate team for follow-up.

• B

  Brenda Harris
  4

  I really like this credit union...customer service is awesome!!! 5 Star!! Only thing it is SUPER hard to get a loan from them. That is why I gave them 4 stars!! I have been with them 4 years and have had great service. :)

  Response from the owner

  Hi Brenda, your membership means the world to us! Looking forward to many more years together. If you would like to speak to a team member about the loan process please send an email to [email protected] with a good contact number.

• K

  Ken Wood
  4

  Most experiences have been 5 star. One lesser experience from a year ago still baffles me. $5,000 was deducted from my checking acct, due to an error by AFCU accounting. That’s not just my assessment, they admitted this and replaced the money in my account. However…since I didn’t keep $5,000 in my checking acct, the error created an overdraft and I was charged an overdraft fee. I protested and asked for a refund of the fee. AFCU refused to refund the overdraft charges, no explanation at all, just a refusal. Of course I steamed for a week or so, but finally decided that I needed them more than they needed me, so I let it go. This anniversary note just served to re-steam me for a bit.

  Response from the owner

  Hi Ken, we're sorry to hear about this negative experience. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please contact us at [email protected]? This way you can speak with one of our team members directly.

• B

  Brad Pierce
  1

  Drive thru lady was rude, kind of tired of having negative experiences at this branch, guess I'll use every branch but this one

  Response from the owner

  Hi Brad, we're sorry to hear that and we'd like to review your situation. Please send us an email to [email protected] with a good contact number, that way someone from our team can reach out to you.

• H

  Herman Coen
  5

  Love MY Credit Union. Amazing staff, friendly service.

  Response from the owner

  Hi Herman, that's amazing, your membership means the world to us! Looking forward to many more years together.

• G

  Gloria Kernan
  5

  Awesome protection and services I would recommend the whole world to use this Bank!! They even remembered my birthday!!! Awesome!!!

  Response from the owner

  Hi Gloria, we're so happy to hear that. Your membership means the world to us!

• J

  Jaydon Evan
  1

  Alaska USA has really cheap service. They will leave you on hold for over an hour like they did to me. Their automated systems aren’t representatives. They need to redo their automated system. I’m going to switch my bank to one that actually has good service.

  Response from the owner

  Oh no! We’re sorry to hear that, Jaydon. We apologize for the long wait to speak with a representative—we are experiencing high call volumes due to members choosing to access their accounts over the phone instead of inside a branch. If you still need assistance, could you please email [email protected] with a good contact number so we can have one of our team members reach out to you directly? We hope you don’t go!

• A

  Andrew Toth
  5

  Clean and bright facility with helpful and professional staff Rhey in particular was so kind and graceful helping us complete a notary for us. A wonderful anchorage community partner.

  Response from the owner

  Hi Andrew, that is awesome to hear! We’ll make sure that your comment reaches the Northern Lights branch.